Customer Service Representative

Job Description

Job Description

Join Our Energetic Team as a Customer Service Representative at Beaver Toyota of Cumming!

Are You the Voice of Exceptional Service?

At Beaver Toyota of Cumming, we're more than just a dealership; we're a community! We are seeking an enthusiastic Customer Service Representative who can be the welcoming voice to our customers.

This role is your chance to brighten someone's day and make a meaningful impact!

Your Role :

• First Point of Contact : Handle inbound calls with warmth and professionalism.
• Outbound Engagement : Proactively connect with our customer base.
• Achieve Excellence : Strive for performance goals while delivering top-notch service.

Join Us and Drive Your Career Forward :

Apply now to be part of a team that values your voice and commitment to service. At Beaver Toyota of Cumming, you're not just an employee; you're family!

Key Responsibilities :

• Handle Incoming Calls : Answer inbound calls from customers seeking automotive service. Provide a warm and professional greeting, and actively listen to their needs.
• Provide Expert Assistance : Offer expert advice and guidance on automotive service options, pricing, and appointment scheduling.

Address inquiries related to repairs, maintenance, and other service offerings.

Appointment Scheduling : Efficiently schedule service appointments based on customer availability and technician availability.

Utilize our scheduling software to ensure optimal service workflow.

Client Relationship Management : Build and maintain positive relationships with clients by demonstrating empathy, patience, and a genuine interest in their concerns.

Keep track of customer preferences and history to offer personalized service.

• Resolve Issues and Escalations : Handle customer complaints or concerns professionally and promptly. Collaborate with the service team and leadership team to find effective solutions and ensure customer satisfaction.
• Service Knowledge : Stay updated on the latest service recalls and upgrade technologies to provide accurate and up-to-date information to clients.

Be aware of specials and coupons that are available for the customer to utilize.

Documentation and Record Keeping : Maintain accurate records of customer interactions, including service requests, feedback, and appointment details.

Input relevant data into our CRM system.

Collaboration : Work closely with the service advisors and other departments to coordinate service requests and ensure a seamless customer experience.

Qualifications :

• High school diploma or equivalent
• Strong communication skills, both verbal and written.
• Exceptional customer service skills, with a friendly and approachable demeanor.
• Ability to handle high call volumes while maintaining professionalism and attention to detail.
• Proficiency in using customer relationship management (CRM) software and appointment scheduling tools.
• Problem-solving skills and the ability to handle customer escalations effectively.
• Basic knowledge of automotive terminology and service procedures preferred.
• Flexibility in scheduling to accommodate peak call times and occasional evening or weekend shifts.

Benefits :

Why You'll Love Working With Us :

• Comprehensive health, dental, and vision insurance .
• Generous paid time off and holiday pay .
• Continuous professional development and training .
• An on-site gym with personal trainer access .
• Convenient on-site restaurant .
• Access to a financial advisor .
• Volunteer opportunities and fun group projects.
• Regular fun activities for our team.
• A truly family-oriented culture .

If you are passionate about providing exceptional customer service in the automotive industry, we invite you to apply for the Client Care Agent position at Beaver Toyota.

Join us in delivering unparalleled support to our valued customers and be a part of a badass team dedicated to automotive excellence!

Beaver Toyota of Cumming is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.