Corporate Restoration Program Manager

Job Type

Full-Time

• Minimum of 2 years administrative experience in Restoration and Mitigation required.
• Excellent communication skills.
• Outstanding organization skills and proven attention to detail.
• Proven customer service skills.
• Ability to recognize and rectify problems.
• Strong mathematics skills.
• Proficiency with Microsoft Office products including Word, Excel, PowerPoint, and Publisher.
• Acceptable presentation skills.
• Driving record acceptable to insurance carrier.
• Ability to travel on occasion within the US

Position Summary

The Corporate Restoration Program Manager represents COIT Restoration Services to a variety of Third-Party Administration (TPA) programs.

Under general supervision, performs program compliances and a variety of marketing and administrative duties for the restoration divisions and franchises.

Supports national corporate restoration efforts as needed.

Essential Functions

ADMINISTRATIVE

• Completes and assists Coit divisions and franchisees with applications for third-party vendor management programs.
• Effectively and strategically manages excellent relationships between TPA organizations, COIT Divisions, and franchisees as needed
• Assists with training of new or existing personnel with regard to software for vendor management companies.
• Keeps internal personnel informed of changes with carriers or vendor management programs.
• Works closely with Coit division and franchise restoration administrative staff to ensure program compliance and performance
• Completes reports to track the operational performance and lead generation of TPA partners for divisions and franchisees.
• Generates reports as may be determined in the future.
• Completes all reports in a timely manner.

MARKETING

Supports corporate participation in national conventions. Calendars these events and is part of the team to travel and represent COIT.

This includes serving as a representative at functions, conferences, trade shows, continuing education classes, meetings, networking events, etc.

• Follows up on leads generated at national convention, distributing leads to appropriate divisions and franchises.
• With assistance as needed, seeks and builds relationships with new and existing TPAs, and national programs and have COIT be accepted as a participant in these programs.
• Assists with advertising, monitoring, and tracking effective marketing efforts (includes working with Corporate Marketing Department to develop ads for convention materials, the convention web site, booth information and collateral materials).

Assists in preparing for conventions, trade shows, and Restoration Colleges.

SALES

• Proactively communicates with TPA and Program partners to generate more incoming restoration leads.
• Follows up on leads generated from marketing campaigns.
• Maintains excellent records on all customers and prospects.
• Identifies potential customers. Develops and maintains list by segment and geographic locations. Schedules appointments with decision makers for VP, based on existing relationships.
• Assists with billing, follow up re : accounts receivables and invoices.
• Follows established policies. Compiles responses to Quality Surveys, forwarding to VP and Director for resolution.
• Provides timely feedback to the Company regarding customer complaints.
• Demonstrates ethical sales practices.

Other Duties

• Be a good ambassador / representative for COIT Services, Inc.
• Provides prompt and professional service to all customers.
• Wears appropriate business attire and a COIT Identification Badge.
• Attends department meetings as required.
• Maintains effective working relationships and acts in a manner most beneficial to the company.
• Maintains accurate records in CRM or other software as directed.
• Maintains an acceptable driving record.
• Meets corporate standards for attendance and timeliness.
• All other duties as assigned.
30+ days ago