Clinical Lead Care Manager

Job Description

Job Description

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We are more than just a team; we are a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart.

Guided by our unwavering core values of Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together.

Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

We're seeking an exceptional Clinical Lead Care Manager to join our team in Los Angeles, CA. Under the direction of the ECM Clinical Manager, the Clinical Lead Care Manager (CLCM) serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care.

The CLCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner.

The CLCM collaborates and communicates with the client’s caregivers / family support persons, other providers, and others in the Care Team to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.

What you’ll do

In-person and remote care management duties as described below :

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the client care plans and goal settings
• Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
• Connect clients to other social services and supports that are needed
• Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
• Evaluate client’s progress and update SMART goals
• Provide mental health promotion
• Arrange transportation (e.g., ACCESS)
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
• Complete monthly reporting to ensure program compliance
• Attend training as assigned

Your experience & qualifications

• Willing and able to work Monday-Friday 8 : 30am-5 : 00pm, both in the field and remotely.
• Current California LVN (Licensed Vocational Nurse) license
• 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations
• Working knowledge of government and community resources related to social determinants of health
• Excellent oral and written communication skills
• Positive interpersonal skills required
• Clean driving record, valid driver's license, and reliable transportation
• Must have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet

Compensation & benefits

• $30.00- $35.00 an hour : Pay for this position will be based on several factors, including, but not limited to : your prior experience and skills related to the position, geographic location, company needs, and current market demands.
• Great humans deserve great benefits! At Vynca, full-time employees are eligible for benefits such as medical, dental, and vision insurance, income protection benefits, PTO, company holidays, 401k, and access to other wellness benefits.

Additional Information :

• The hiring process for this role consists of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background / reference checks.
• Background Screening : A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
• Job Description Scope : This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
• Vaccination Requirement : Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza.

Requests for religious or medical accommodations will be considered but may not always be approved.

• Employment Eligibility : Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
• Equal Opportunity Employer : At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace.

We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

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