Fraud Associate Level I

Position Description :

Under the direct supervision of the Contract Management Team, Fraud Associate Level I assists the Fraud team in completing various duties, clerical and repetitive manual functions.

Operates various office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents.

Utilizes the current TDIS-PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes.

Must be able to perform quality checks for standard fee information on individual applications. Ability to follow pre-set pattern for document sequencing.

Insert and retrieve application packages from file cabinets. May involve performing cashiering duties on occasion. Due to the nature of the government contract requirements and / or clearance requirements, U.S. Citizenship is required.

Future duties and responsibilities :

The Fraud Associate Level I provides support to the Government staff by performing various clerical and repetitive manual functional with high attention to detail and accuracy.

Anticipated tasks include, but are not limited to, the following :

• Read rapidly from both paper and a computer terminal
• Liaise with other DOS agencies and other USG agencies while performing daily duties
• Assist in processing applications referred to the FPM by Passport Specialists and Acceptance Agents
• Process initial fraud case paperwork, enter data, perform quality control reviews of data entered
• Process fraud case paperwork, including : scan fraud cases, enter or update applicant information into National Fraud Database (ECAS), PLOTS, Travel Document Issuance System (TDIS), and other databases;

determine the appropriate Class category; perform

• quality control reviews of data entered; and maintain paper and electronic file libraries (SharePoint)
• Complete pre-formatted letters (addressing a variety of deficiencies) to Passport applicants whose files have been referred to the FPM office, proofread correspondence, correct and deficiencies
• Assist in verifying vital records and other public records
• Perform telephone and written inquiries concerning pending applications for FPM and team members
• Assist in preparing Passport fraud detection training materials
• Retrieve mail, file requests, or other information from other DOS offices
• Maintain and monitor fraud files and file logs. Match incoming correspondence from applicants and law enforcement officials with Passport files
• Maintain paper and electronic file libraries
• Assist in training other Fraud Associate Level I’s and maintain training materials
• Assist in process improvement

Required qualifications to be successful in this role :

EDUCATION / EXPERIENCE :

• HS diploma (Bachelor’s Degree is preferred)
• Three years of general office experience
• Three years of experience utilizing a variety of office software, specifically : MS Word, MS Power Point, MS Excel, and MS Outlook
• One year experience as a Support Associate Level II (preferred)

OTHER QUALIFICATIONS :

• Ability to multi-task while paying attention to detail and accuracy
• Ability to quickly assimilate information, analyze facts, and accurately report to management
• Possess comprehensive writing skills, ability to proofread correspondence, convey ambiguities, and correct deficiencies
• Good hand-eye coordination
• Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
• Capable of performing repetitive tasks while maintaining a high level of accuracy, such as : lifting, standing, reaching, twisting, sealing envelopes, opening / sending mail, stacking, shredding, packing / moving / stacking boxes, un-stapling, paper-clipping, sorting, filing, and reading
• Ability to work in one place and traverse the office on a continuing basis
• Ability to provide basic customer service skills
• Ability to operate desktop and industrial sized scanners

OPTIONAL : Desired qualifications / non-essential skills required

A basic knowledge of the current TDIS computer system, ability to determine quality and correctness of prepared Passports and maintain issued applications in an orderly and traceable fashion.

Hourly Rate : $21.53 / hour

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to : skill set level;

experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case*

At CGI Federal we call our professionals members to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company.

CGI Federal’s benefits include :

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

k) Plan and Profit Participation for eligible members

Paid Time Off (PTO)

10 Standard Holidays

Health & Welfare Benefits as determined by your Service Contract Act

CGIFederalJob

PassportUS

passportMN

Skills :

• Customer Service & Support
• Data Entry
• Detail-oriented
• Artificial Intelligence
30+ days ago