Case Manager Assistant

Title : Case Manager Assistant

Department : Social Services

FLSA Status : Non-Exempt

Reports To : Social Services Program Manager

Summary : Responsible to provide and assist with case management services, Advance / Palliative Care services to seniors and adults with disabilities and represent the program as a member of the Elder Abuse Consortium.

Essential Functions :

• Provides direct clients services and administrative assistance on DAS Case Management Program and Advance / Palliative Care Program.
• Answers incoming phone calls for the Social Services department.
• Supports and assists Social Services Program Manager with the day-to-day operations, and Replenishes office supplies as needed.
• Prepares reports as required by funding sources.
• Provides intake for case management services, Advance / Palliative Care Program to seniors and adults with disabilities.

Specific responsibilities include :

• i) Conducting intake;
• ii) Scheduling appointments;

iii) Making home visits as needed.

• iv) Completing a comprehensive assessment of the consumer’s functional and cognitive capabilities and limitations during a home visit;
• v) Assisting in developing a care plan based upon the assessment;
• vi) Implementing the care plan by coordinating and arranging for services;
• vii) Following up and monitoring the plan to ensure that the care plan continues to meet the consumer’s needs;

viii) Reassessing the client’s needs on a regular basis; and

ix) Terminating services when appropriate.

• Maintains complete client files and completes all required data collection forms and reports.
• Reports incidents affecting clients to appropriate bodies including Adult Protective Services.
• Conducts outreach and community education to seniors, their family members, and service providers regarding the issue of elder abuse or other related social issues in the Chinese community.
• Assumes responsibility for own professional growth and continuing education to upgrade case management skills; gives input to the supervisor in developing the training plan to meet individual training needs.
• Participates in case conferences, in-service training and other meetings as required.
• Participates in evaluation and quality assurance activities to determine the effectiveness of the case management program as required.
• Performs other duties as assigned.

Qualifications :

• Associate's degree in health / related field. Case management and social services experience may substitute for education.
• Knowledge, skills, and experience necessary to assess the consumer’s need for services and perform the core functions of case management, Advance / Palliative Care Program.

Training in and / or experience with elder abuse issues is strongly preferred.

• Ability to communicate effectively with consumers or their representatives and staff of other service agencies, and to work as part of a multidisciplinary team of service providers on behalf of consumers.
• Sensitive to the needs of the elderly and disabled adults from diverse ethnic and minority cultures.
• Ability to work independently and in a team environment.
• Bilingual and bi-literate preferred. (English, Chinese, Russian, Spanish, Vietnamese, etc.)
• Must be able to travel via public transportation or personal vehicle for the performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

Self-Help for the Elderly is an Equal Employment Opportunity / Affirmation Action Employer and we welcome diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.