CornerStone Staffing is hiring for 20+ Healthcare Customer Support reps in Cary, NC
Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc.
Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications.
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L ocation : Cary, North Carolina 100% On-Site
Pay : $20.40 / HR
Schedule : Monday Friday *available for shift between 8am - 8pm EST flexible for OT & Weekends
Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule
The Customer Support Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.
The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.
Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution / customer satisfaction.
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending / shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Qualifications / Requirements
High School Diploma or GED with minimum of Associate degree preferred
Customer service experience in a Call Center role no retail
Experience working with management information systems to effectively address customer needs
Proficiency in Microsoft applications
Excellent verbal and written communications
Professional telephone manner
Strong attention to detail
Medical office experience / knowledge of medical terminology preferred
Must be willing to take a typing and customer service test
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