Job Description
Job Description
Guest Service Representative - Dry Store
Reports To : Counter Manager & General Manager
Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team!
We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our customers.
Duties & Responsibilites : Other duties may be assigned.
- Provide the best in-store customer experience to our dry cleaning, laundry pick up and drop off customers.
- Manage any customer inquiries via phone, email, and in-person, build rapport with customers and identify their needs.
- Be able to resolve / deescalate customer complaints / issues.
- Perform all clothes check-in and check-out tasks.
- Tag, spot check, organize garments according to any customer details request.
- Inform customers about payment methods and verify their credit card data.
- Perform basic math skills to calculate garment prices and operate cash transactions accurately.
- Ensure the quality standards of Tide Dry Cleaners are met.
- Train employees in all aspects of running a counter store.
- Qualify to open and close the store and perform the daily goals.
- Be able to function in a fast-paced environment with a high level of detail while standing for long periods of time.
- Maintain cleanliness of the counter area to ensure a neat store appearance.
- Other duties may be assigned.
Qualifications
- Ability to recognize numbers and perform basic math skills.
- Ability to self-start and maintain positive / energetic motivation.
- Strong Leadership qualities.
- Participate in ongoing education and training.
- Must be able to stand for long periods of time.
- Previous experience in hospitality / customer service roles is preferred.
Shift and Schedule
- Store Hours of Operation : Mon-Fri 6 : 30am-7 : 00pm Saturday : 8 : 00am-5 : 00pm Sundays : Closed
- Full-time (30-40 hours weekly) or PT (29 hours max weekly)
- Overtime if necessary
Benefits
- Health Insurance
- Vision
- Dental
- 401 (k)
- Yearly Paid Time Off
- Paid Holidays
Guest Services Representative
Performs opening and closing Guest Services procedures. Communicates effectively with Guest Services Manager and Greeters. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Ensures friendly and receptive environment for guests and provides adminis...
Guest Service Representative
This is the job description for GUEST SERVICE REPRESENTATIVE. Job Title: Guest Service Representative. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and. May make restaurant, transportation or entertainment reservations for guests; may depo...
Guest Service Representative - Ft - Elgin
A Guest Service Representative communicates with the guest on the line. GUEST SERVICE REPRESENTATIVE DUTIES AND RESPONSIBILITIES. We're looking to offer the right opportunity to those interested in realizing their full potential with a focus on our top 3 - Consistent premium quality food, excellent ...
Guest Service Representative
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute ...
Part Time Guest Services Representative
Performs opening and closing Guest Services procedures. Communicates effectively with Guest Services Manager and Greeters. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Ensures friendly and receptive environment for guests and provides adminis...
Guest Service Representative
Are you a customer-focused individual with a passion for delivering exceptional service? Tide Cleaners is seeking a dynamic and enthusiastic individual to join our team as a Guest Service Representative. As a key member of our customer service team, you will play a vital role in ensuring that every ...
Guest Services Representatives (Remote)
We are actively searching for an individual with meticulous attention to detail and a customer-centric mindset to join our team as an Guest Services Representative. Responsibilities: Manage hotel reservations, handling inquiries, making bookings, and confirming room availability Interact with...
Guest Services Representative
Asking guests to complete a Guest Satisfaction Survey. The Team for Me - Our people want to say YES - to working with energy and purpose, learning new skills, serving delicious food and creating feel-good moments with our guests. See a day in the life of a Guest Experience Lead at McDonald's. Our va...
Bilingual Receptionist
The receptionist is an hourly position that reports to the commercial account manager. We're seeking a bilingual receptionist who will be detail-oriented, dependable, and able to perform accurate work in a timely manner. ...
AT&T Customer Service Representative (CSR)
Our Customer Service Representatives help the local neighborhoods by offering products and services from our telecommunications clientele to increase their brand awareness and community outreach. The primary purpose of the Customer Service Representative is to meet and exceed company sales goals in ...