Job Description
Job Description
Position : Guest Services / Conference Service Coordinator (Global Law Firm)
Location : Manhattan, NY
Comp Package : Base salary to $70K, Paid Overtime, Full Benefits, Tuition Reimbursement, Bonus, 401K+, etc.
Responsibilities for Guest Services / Conference Service Coordinator :
- Reserve conference rooms and spaces and coordinate all associated services (i.e, food / beverage, facilities, signage, materials, security, floorplans and secretarial services)
- Greet clients and visitors; respond to phone calls; transmit messages accurately and promptly
- Efficiently handle numerous phone calls and emails with new booking requests and changes
- Maintain calendars and schedule appointments, meetings and conference calls
- Act as a liaise with building management, Office Services, Records, Accounting, and IT department
- Assist with directing clients to the training / breakout rooms, pantry areas, the Conference Center, Business Center, Cafeteria, phone booths, their hotel or area restaurants, etc.
- Answer client questions concerning conference space, set-up, and Conference Center capabilities
Qualifications for Guest Services / Conference Service Coordinator :
- 6+ months of prior reception or conference service experience in a law firm or hospitality environment is required
- Communicate with all levels of employees across all offices and multitask well
- Possess excellent customer service skills and demonstrate professional telephone etiquette and excellent verbal and written communication skills
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