Job Description
The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store.
This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.
Primary Responsibilities include (but are not limited to) :
- Specific duties for this customer service role include, but are not limited to :
- Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
- Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
- Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
- Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
- Evaluating performance and productivity of all service department personnel
- Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
- Ensuring store safety, including the use of and maintenance of safety equipment
- Ensuring equipment / hardware layout and positioning within the service department
- Supervising shop area, equipment and teammates for compliance with company safety procedure
- Coaching personnel on enforcing wheel torqueing process
- Ensures that proper inspections are being conducted
Qualifications
We are looking for :
- Outstanding leadership and store management skills
- Ability to work in a fast-paced work environment
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
- Excellent verbal and written communication
- Ability to develop professional relationships with customers and team members
- Minimum of 2 years’ experience in a Service Manager role
- Proven track record of exceeding business objectives
- Ability to work efficiently both individually and as part of a team
- Solid knowledge of basic OSHA laws and MSDS Compliance
Additional Information
All of your information will be kept confidential according to EEO guidelines.
Physical Requirements :
- Prolonged periods of standing, stooping, and bending
- At time, exerting 50 - 100 lbs of force occasionally and / or 10 - 25 lbs of force frequently and / or greater than 10 lbs of force constantly to move objects
- Requires working at a production rate pace entailing the constant pushing and / or pulling of materials
By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.
Automotive Service Manager
In addition to the oil change, our teams are capable of providing specialty services, tire services, as well as a variety of mechanical services, while continuing to place an emphasis on customer experience and being your one-stop automotive service provider. The Automotive Service Manager, reportin...
Automotive Service Manager
The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. Coaching service department teammates on all operational issues of worki...
Automotive Service Manager
The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. Coaching service department teammates on all operational issues of worki...
Remote Customer Service Representative $45 per hour
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin...
Branch Manager II
Is responsible for the managing the daily activities of employees who are tasked with providing quality customer service to retain current customers, prospecting for new opportunities to provide bank products to new and existing customers, executing the proper operational procedures to ensure accura...
Guest Service Manager - Hilton Garden Inn Hattiesburg
A Guest Services Manager is responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As Guest Services Manager, you would be responsible for managing the Guest Services operations in the hotel's continui...
Remote Insurance Customer Service Representative (Unlicensed)
In this role, you will provide full life-cycle customer service and assist customers in understanding their coverages and select the right products and services, and help find best solutions to meet their personal financial needs. This role requires you to interact with hundreds of customers each we...
assistant store manager - Corinth, MS
This role is a hands-on experience that develops your supervisory experience, coaching skills, coffee/ tea passion and business acumen, all to build your understanding of store management. These foundational principles set up partners for success for careers in store management and leadership. ...
Assistant Store Manager - Spencer's
The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in a...
Kitchen Manager - Convenience Store Restaurant
Other Job Titles: Fry Cook, Line Cook, Prep Cook, Restaurant Server, Food Service Manager, Crewmember, Back of House Service, Deli Manager, Department Manager, Food & Beverage Manager. Kitchen Manager for Convenience Store Quick Service Restaurant. Working efficiently with General Manager. ...