Client Service Associate II - Payments - Control Execution

You are a Leader, passionate about Controls, Protocols and Execution, you have found the right team.

As a Client Service Associate in Payments you will support the effective execution of the firm wide operational risk and control framework across the Payments business.

You will provide support to the Client Service teams on matters related to operational risk management, CORE (Compliance and Operational Risk Evaluation), issue management, risk event management, risk reporting, and audit / exam preparedness.

You must have a strong knowledge and background in risk and controls management as well as familiarity with regulatory, risk management, and / or audit best practices.

You will be expected to collaborate effectively and orchestrate action across risk and control peer groups around the globe - and assist others in analysis or project effort execution as needed, conduct process and system analysis, and have proven abilities to present findings in an understandable and actionable manner.

Job responsibilities

• Coordinate with the regional Payments Business Control Managers and lead control-oriented initiatives on behalf of Client Service as well as Build and manage relationships across a broad range of regional Payments business staff and managers
• Oversee resources supporting the implementation and execution of the CORE Program including process mapping and optimization, risk identification, control design reviews, and assessing control testing results
• Oversee and execute issue management control protocols, ensuring Client Service owned control issues (regulatory, audit, compliance identified, and self-identified) are effectively subjected to in-depth root cause analysis and sustainably resolved
• Lead the cross functional triage of risk events, loss events, and data breach events reviewing root cause, and propose effective and sustainable remediation that helps avoid reoccurrence
• Present risk and control related concepts, analysis, and deliverables to Payments business staff and managers and provide related guidance and supervision to junior staff
• Supervise Client Service participation in, and successful execution of, programs such as IAS, BCP / DR, UTs, BOTs, TPO, OLO and support relevant control forums
• Coordinate / assist in the timely and appropriate update of Client Service procedures documents in support of their alignment with an effectively managed control environment

Required qualifications, capabilities, and skills

• 5+ years in risk, compliance, audit, or operational risk with a deep understanding of risk and control management, RCSA frameworks, issue management protocols, risk event management protocols, and risk governance practices
• Knowledge of Payments business products, processes, and best practices
• Exhibited experience and success operating autonomously in a complex organization
• Display a strong control orientation with excellent communication skills to effectively engage and collaborate across the global Payments business and relevant support functions and all three lines of defense
• Detail-oriented, organized, entrepreneurial, articulate, and willing to take responsibility
• Knowledge and proficiency with SharePoint and Microsoft Office Suite

Preferred qualifications, capabilities, and skills

Bachelors or advanced degree

Work Schedule

This hybrid role requires going into the office three days a week with two days flexibility to work from home; subject to change

This role is not eligible for H1B or Sponsorship