Are you a strategic data-driven thinker, passionate about solving problems and identifying innovative opportunities to be best-in-class and delivering results through collaborative change?
If so, you have found the right team.
As s Process Improvement Associate in Payments Client Service and Implementations (CS&I), you will collaborate with cross-functional teams to analyze data, synthesize complex information, generate hypotheses, and build actionable and measurable roadmaps and project plans to define and support the ambitious 5-year growth plan of the organization.
The Strategy & Innovation team supporting the Payments CS&I organization, is focused on improving the operating environment, delivering efficiencies, and enhancing the experience for our employees and clients.
We partner with leaders across CS&I, Payments Operations, and CB Middle Office to facilitate shared prioritization and execution of strategic and procedural improvements.
Job Responsibilities
- Facilitate monitoring and execute updates related to ongoing governance of Client Service and Implementations NorthStar Priorities and Initiatives
- Project manage specific use cases to facilitate collaboration and efficiently deliver against our Strategic Priorities
- Conduct Ad-Hoc analytics in support of broader Payments CS&I Strategy (including CS&I drivers, E2E Change Event Engagement Model, Location Strategy,
- Support efforts to identify new opportunities to add value / efficiency (AI / ML, Intelligent Automation, to the overall Payments organization
- Facilitate creation of business cases for cross CS&I initiatives and deliverables
- Partner with data and business teams to enhance operating model and deliver enhanced dashboards / reports for executive management and day-to-day execution
- Partner to help define and establish a governance framework for maintaining and tracking delivery of the ongoing CS&I five-year strategic priorities
Required Qualifications, Skills and Capabilities
- Bachelor's degree with 3+ years of experience in data-driven and analytical roles
- Strong project management, organizational skills, and attention to detail
- Ability to resolve conflict & collaborate across multiple constituencies while managing multiple simultaneous objectives is imperative
- Resourceful and comfortable with ambiguity
- Strong experience understanding, sourcing, manipulating, and analyzing data and processes to drive insights and support decisions through business cases / benefits sizing
- Excellent communication (verbal and written) and interpersonal abilities : Ability to effectively convey complex topics in a simple manner leveraging storytelling to obtain executive buy-in
- Proficient in PowerPoint and Excel
Preferred Qualifications, Skills and Capabilities
- 1+ years of experience in an innovation / transformation focused role
- Financial Services and / or Payments experience
- Proficiency in data visualization & analytic tools including Alteryx & Tableau
- Proficiency in project and asset management tools including JIRA, Confluence, & SharePoint
- Demonstrated experience driving creation / execution of business and / or operational strategy
Work Schedule
Hours of operation are 8 : 00 am - 5 : 00 pm on a hybrid schedule of in office 3 days and work from home 2 days.
This role is not eligible for H1B or sponsorship
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