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We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an Applications Support Specialist for a contract position! Interested? Get more details below :
- Worksite Location : remote
- Contract Duration : 2 months
- Schedule : Tuesday Thursday & Saturday 9am-8pm MST
What you’ll do as the Applications Support Specialist :
- Provide first-line technical support to end-users via phone, email, chat, or ticketing system
- Diagnose and resolve software issues related to technology applications and systems
- Escalate unresolved issues to the team SMEs or Leads while maintaining ownership of the support ticket
- Assist in the configuration and maintenance of software applications
- Document support activities, solutions, and procedures for knowledge sharing and continuous improvement
- Collaborate with cross-functional teams to identify and implement enhancements to improve system performance and user experience
- Participate in on-call rotation and provide after-hours support when necessary
- Stay updated on emerging technologies and industry best practices to enhance technical skills and knowledge
- Maintain a positive and professional demeanor while delivering high-quality customer service to internal stakeholders
What you’ll bring to the Applications Support Specialist role :
- 1-3+ years of experience in a technology support role, preferably in a corporate environment
- Proficiency in troubleshooting Windows and / or Mac operating systems, Google Workspace, and other productivity applications
- Strong problem-solving skills with the ability to analyze and resolve technical issues independently
- Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical users
- Customer-focused mindset with a commitment to delivering exceptional support and service
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
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This company is hiring an Applications Support Specialist for a contract position! Interested? Get more details below:. What you’ll do as the Applications Support Specialist:. What you’ll bring to the Applications Support Specialist role: . Provide first-line technical support to end-users via phone...
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