We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
About the Team
Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day.
Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.
Overview of the Assistant Manager of Sales and Service role
You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers.
You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.
Responsibilities
- Leads the store team to create an exceptional experience for customers and exceed sales goals
- Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
- Reinforce customer service principles by coaching staff on their successes and challenges
- Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
- Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
- Ensure timely resolution of client service issues including delivery / pick-up and outstanding issues through effective use and management of client information reporting system
- Excellent communication, organization and leadership skills
- Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
- Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
- 2-3 years of previous retail sales experience or management experience in a customer service related field
Physical Requirements
- Must be able to be mobile on the sales floor for extended periods of time
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
- Full time associates are expected to have open availability to meet the needs of the business.
- Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and / or Sunday) and two during the week (Monday to Thursday).
For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required.
Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).
Our Mission Around Diversity, Equity & Inclusion
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences.
We will create and nurture a global company culture where we confidently bring our authentic selves to work every day : where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead;
and where our individual differences whatever they may be are valued, explored and appreciated.
Benefits Just for You
This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc.
The anticipated pay range for this role will be : $24.00-$29.00 per hour.
Depending on your position and your location, here are a few highlights of what you might be eligible for :
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- A wellness program that supports your physical, financial and emotional health
- Paid vacations and holidays (full-time)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Your Journey in Continued Learning
- Individual development plans and career pathing conversations
- Annual performance appraisals
- Cross-brand and cross-functional career opportunities
- Online learning opportunities through brand specific resources and WSI University
- Leadership development opportunities
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
San Francisco Locations :
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
Full Time General or Interventional Gastroenterology Physician for Large Public Health and Hospital System in Silicon Valley
The Center for Digestive and Liver Health has 13 full-time gastroenterologists and four advanced practice providers spread across all 3 hospitals, including a full-time interventional gastroenterologist based at SLRH. In addition, SCVH includes a network of primary care clinics comprised of eleven h...
Retail Assistant Store Manager (full-time) - Manhattan Beach, Ca
Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. They support our day to day store operations, help develop our s...
Interior Designer Sales Specialist (full-time/part-time)
Greet and engage guests and execute sales proficiency using Living Spaces Guest Engagement Model and supporting behaviors. Actively support and contribute to the store team with the goal of helping the entire team delight guests and achieve revenue targets. Ensure that the stores is "Grand Opening" ...
Physical Therapist Assistant Full-time
With over 7,000 therapists in 28 states and growing, we provide quality rehabilitation services to homecare, sub-acute, long-term care, outpatient, hospital, and assisted living facilities throughout the nation. Document patients progress on weekly progress note in an accurate and timely fashion, an...
Director, Prisma Cloud Inside Sales
This position will be responsible for expanding and driving revenue growth through the development and leadership of Inside Sales Leaders, Inside Sales Professionals and Sales Development professionals. Candidates will be responsible for managing a group of leaders, driving creative strategy, buildi...
Sales Specialist - Sonos - Seasonal Part-time
ActionLink is seeking an enthusiastic Part Time Sales Specialist who can bring the Sonos brand to life and make every customer interaction unforgettable!. If you are well-versed in consumer technology and can easily connect with people, this is your time to shine and make an impact!. Create a positi...
CGRA Director, Sales and Client Services
ESIS provides a full range of sophisticated risk management services, including workers compensation claims handling; a broad spectrum of casualty insurance products, such as general liability, automobile liability, products liability, professional liability, and medical malpractice claims handling;...
Retail Front End Supervisor - Full-Time
Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Man...
Insurance Sales
Teacher's Pension, a leading independent financial services organization, in the defined contribution & defined benefit business, is currently seeking candidates to join our team to work within existing plan sponsor relationships in the government and education markets. Agents looking for a more...
Senior Executive and Internal Communications Manager, Product
Establish and execute executive and internal communications plans and narratives that engage multiple audiences (employees, customers and beyond), and connect them to the company strategy and product vision. You enjoy turning complex and technical products & features into compelling (and understanda...