Job Description
Our Senior Agents will be our north stars. A team member who can provide direction and guidance to those around them, work well with groups and stand out from those around them as an individual contributor.
Show the team the way, how to follow policies and procedures perfectly, and help rise the tide of the team.
Responsibilities :
Set the tone and pace of Sold Revenue each day
Help build and maintain positive working relationships with agents
Keep positive energy and momentum on the call floor at all times
Help execute and follow up onCalibrations and Evaluations
Answer questions between calls on the floor from other agents
Allow new hires to shadow live calls through training
Daily check ins with an individual agent
Assist with Team Huddles
Requirements :
Above average converter and performer on the team
Great interpersonal skills to work well with others
Never be heard or seen complaining about the company or others on the team
Desire to create and maintain a happy and healthy work environment
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