Responsibilities :
- Use friendly and appropriate expressions when engaging guests
- Assist all guest with valet parking their vehicles
- Parking guest vehicles (Motor Vehicle Report is required)
- Responsible for opening all doors for all guests
- Be fully acquainted with the different points of interest
- Ensure the delivery of guest luggage's, mail and special deliveries to guestrooms, executive offices
- Ensure that the public areas, bell closet are maintained, clean and tidy
- Follow-up with guest complaints to ensure that any problems are resolved
- Arrange special requests for guests including and not limited to bike rentals, rental cars, forwarding luggage and sight-seeing tours
- Utilize bell carts effectively and with caution
- Ensure the floor is covered 100% of the time
- Direct guests to the library, gym, and Spa
- Call taxis and / or shuttle for guests as needed
- Assist, retrieve and load luggage for guests
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible
- Engage in conversation with as many guests as possible
- Attend all designated staff meetings and training sessions
- Complete all tasks assigned by manager
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information;
protect company assets
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions;
complete safety training and certifications
Tasks
- Answer inquiries pertaining to hotel policies, services and resolve occupants' complaints.
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Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your. Speech Clarity - The ability to speak clearly so others can understand you. Ability to contribute to the growth and success of the team. All mise en place completed to the satisfaction of supervisor ...
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