Administrative Assistant

Job Description

Job Description

InfuCare Rx is a leading home infusion provider accredited by URAC and ACHC offering a specialized approach to caring for patients in need of IV therapy and specialty pharmacy services in the homecare setting.

We have created an ethical, team oriented, and quality work environment for our employees that cultivates achievement and success.

Job Description :

The Administrative Assistant role requires someone who displays exemplary customer service skills, including the ability to handle complex and sensitive calls in a timely, professional, and courteous manner.

The successful candidate will perform a variety of administrative duties such as mailing, faxing, printing, and uploading of documents.

Benefits :

• Medical / Dental / Vision
• STD / LTD
• Group Term Life
• Voluntary Life and AD&D
• 401K with Company Match
• Paid Sick Leave
• Paid Time Off
• 6 Paid Holidays

General Duties :

Under the direct supervision of the National Director of Intake the Administrative Assistant will be responsible for the following :

• Answer all incoming telephone calls within 30 seconds in an efficient manner and transfer to appropriate party
• Cover reception desk when assigned and as needed : answering phones, greeting, and assisting visitors and patients
• Assist with meeting preparations reserving conference rooms, escorting guests
• Receive and process incoming mail, signed delivery tickets and other documents as assigned
• Upload documents quickly and accurately in the appropriate computer system
• Light cleaning Conference Rooms, kitchens, common areas as needed
• Replenish employee kitchens
• Coordinate courier pickups
• Polite and professional communications
• Handle company info with appropriate sensitivity and safeguards to ensure confidentiality and compliance with applicable local, state, and federal laws
• Other duties as assigned

Required Education, Certification, Experience and Skill Requirements :

• High School diploma or equivalent. College degree is preferred.
• Minimum of 3 years’ experience in customer service, preferably at a high-volume call center
• Minimum of 3 years’ experience in an administrative capacity
• Detail-oriented with strong interpersonal skills
• Must be able to work in a fast-paced environment
• Ability to prioritize, perform multiple tasks at one time, and have good organizational skills.
• Ability to provide excellent / professional customer service, both face to face and on the telephone
• Excellent Communication skills including reading, writing, and speaking to effectively handle position responsibilities
• Proficiency in Microsoft Office Suite
• Knowledge of CPR+ preferred

Physical Demands :

Required to stand, walk, sit, talk, and hear; required to use hands to operate vehicles and office equipment; must be able to occasionally lift and / or move up to 25 lbs;

specific vision requirements for this job include : close, distance and peripheral vision, and the ability to adjust focus, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care.

InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to age, color, race, ancestry, national origin, disability, genetic information, military status, religion, creed, sex, pregnancy, childbirth, marital status, citizenship, sexual orientation, gender identity, gender expression, legally protected medical condition, or any other basis prohibited by applicable law.

Background checks and drug screens are part of our hiring process. Affirmative Action / Equal Opportunity Employer, Minority / Female / Disabled / Veteran.