Purpose for the Position
The Host / Hostess will welcome patrons to the dining establishment and escort them to their seats in a friendly, professional, and courteous manner.
The Host / Hostess Essential Responsibilities :
- Maintains standards of food and beverage quality and guest service quality.
- Greets guests and shows them to their seats.
- Presents menu to guests and answers questions regarding food and service.
- Responsible for determining seating and dining flow based on restaurant activity.
- Performs opening and closing duties as required.
- Assists food and beverage staff with side-work as needed.
- Knowledgeable of hours of operation, menu, promotions, specials, etc. to answer any questions guests may have.
- Responds to guest inquiries friendly and efficiently ensuring the needs of the guest are met in a timely manner.
- Creates reservations utilizing the property reservation system and maintains seating charts for shifts worked.
- Checks voicemail messages upon start of shift to ensure all reservations are in the system.
- Confirms any reservations as needed (i.e. large parties, special requests).
- Maintains a clean and tidy workspace.
- May assist in the set-up, cleaning, and refreshing of the function rooms.
- Attends department meetings.
- Completes projects as determined by Direct Report.
To do this kind of work, you must be able to :
- Use arithmetic to total costs and make change (concessions).
- Converse with different people to provide information and deliver service.
- Stand and / or walk for long periods of time.
- Lift and carry heavy objects like heavy trays if needed.
- Be available on nights, days, weekends, and holidays.
Physical Demands : Lifting 20 lbs. maximum with frequent lifting and / or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing.
Environmental Conditions : Inside : Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.
Math Skills : Requires mathematical development sufficient to be able to : add, subtract, multiply, and divide all units of measure.
Language Skills : Must have developed language skills to the point to be able to Read instructions, rules, and write sentence, speak clearly.
Relationships to Data, People and Things :
Data : Coordinating : Determining time, place and sequence of operations or action to be taken on the basis of analysis of data;
executing determination and / or reporting on events.
People : Speak-Signaling : Talking with and / or signaling people to convey or exchange information; includes giving assignments and / or directions to helpers or assistants.
Things : Handling : Using body members, hand tools, and / or special devices to work, move, or carry objects or materials.
Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.
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