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Help Desk Coordinator

VirtualVocations
Alpharetta, Georgia, United States
Full-time

A company is looking for a Help Desk Coordinator II to deliver top-tier support and ensure a seamless customer experience.

Key ResponsibilitiesAddress and resolve network, device, and equipment issuesConduct remote troubleshooting for network-related problems and manage escalationsHandle escalated matters from property staff and perform additional assigned dutiesRequired QualificationsHigh School Diploma or GEDOver 2 years of customer service experienceMore than 1 year of technical support experienceFamiliarity with Ruckus, Juniper, and Cambium Access PointsExperience with Zendesk or another ticketing system

1 day ago
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