Job Description
Job Description
We are seeking an enthusiastic and dynamic individual to join our team as a Retail Bilingual Customer Service Representative.
In this role, you will play a vital role in building and maintaining strong relationships with our clients in the retail industry, ensuring their marketing and promotional needs are met with excellence.
Key Responsibilities :
1. Bilingual Customer Service Representative :
- Cultivate and maintain positive, long-lasting relationships with our retail clients.
- Act as the primary point of contact for customer inquiries and concerns, ensuring timely and effective communication.
- Gain an in-depth understanding of each customers unique needs and goals.
2. Retail Marketing and Promotions Expertise :
- Execute retail marketing and promotions in big box retailers for assigned clientele
- Stay up-to-date with the latest trends and strategies in retail marketing and promotions.
- Provide expert guidance to customers on developing effective marketing and promotional campaigns tailored to their specific needs.
3. Solution Development :
- Collaborate with our internal teams to develop tailored marketing and promotional solutions that meet client objectives.
- Present innovative ideas and strategies to clients, demonstrating a deep understanding of their business.
4. Campaign Management :
- Oversee the execution of retail marketing and promotional campaigns, ensuring success and building relationships with key personnel at retail locations
- Monitor campaign performance and make data-driven recommendations for improvements.
5. Reporting and Analysis :
- Provide customers with regular reports and insights on the performance of their marketing and promotional activities.
- Analyze data to identify areas of improvement and opportunities for growth.
Bilingual Customer Service Representative Qualifications :
- Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).
- Proven experience in customer service in the retail marketing and promotions industry is a plus.
- Strong understanding of retail marketing strategies, promotions, and consumer behavior.
- Exceptional communication and interpersonal skills.
- Analytical mindset and the ability to derive insights from data.
- Excellent project management and organizational skills.
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