You do NOT need to live in San Marcos, TX to apply for this job (that is only the location of our corporate office). This is a work-at-home position .
You will NOT need to go into an office.
Our Work at Home program is available for qualified residents located in : Alabama, Arkansas, Florida, Idaho, Kansas, Kentucky, Mississippi, Missouri, Montana, Nevada, New Mexico (except Santa Fe County), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.
Do you love helping people? Do you thrive on that feeling you get when you know that you brightened another person's day?
So do we, and we want to meet you!
Why choose OneSupport? We promote exclusively from within! As a matter of fact, our CEO started out taking calls just like you would
Want to know more about what we do? Watch this : style "font-size : 12pt;font-family : 'helvetica';color : #2d2d2d;font-weight : 400">
In the Bilingual (Spanish) Support role, you’ll be handling inbound and outbound calls to assist customers with billing and account concerns for their services, anticipate resolutions for their issues, and in some cases do light troubleshooting.
Some positions may also offer the opportunity to make sales on calls to earn commission.
Calls will often be back to back and require documentation to notate customer interactions, so multi-tasking skills are vital to keeping up with a fast-paced environment.
Applicants should have excellent reading, written, and verbal communication skills. Calls will be primarily in Spanish however your notes and training will be done in English.
The position requires regular attendance and punctuality.
- Up-to-date and completed resume
- Typing test showing 40 WPM or above and at least 80% accuracy
- Internet speed-test showing over 2 Mbps download speed and 1 Mbps upload speed
If selected for a phone call, you'll also have to undergo a review of your computer's technical specifications to verify that they meet or exceed the technical requirements for the position :
- Either a desktop or a laptop running an authentic / validated / native copy of Windows 10, 11 or the most current macOS (Macs cannot be more than 5 years old)
- Processor : If you have a dual core (including single with two logical) you will need at least a 2GHz clock speed base or turbo speed.
If you have a quad core or higher you will need at least a clock speed base or turbo speed.
- 3GB of RAM
- Direct / wired internet connection (Cable, DSL, or Fiber), we do not allow wireless connections for work due to potential inconsistency in connection strength
- A Skype-compatible (hard-wired, not wireless) USB headset
- At least one 15" or larger monitor (more than one will make things easier)
- Skype-compatible webcam
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