Senior Group Director, Fashion Retail New York Metro
About the role :
CHANEL is looking for a Senior Group Director, Fashion Retail to join our Fashion Retail Leadership Team. As the Ultimate House of Luxury, CHANEL sets the bar in defining style and providing excellent service to our clients.
In an ever-evolving landscape where the definition of luxury is changing, clients are demanding an increasing level of elevated service.
This role requires an ability to be agile and a strong aptitude for elevating the internal and external Client mindset. The retail environment is filled with interesting challenges, and we seek a transformational leader to help continuously evolve CHANEL’s retail organization.
This role interfaces with all of our boutique teams in the NYC Metro region and will report to the Head of Retail for the Northeast region.
Our ideal candidate will have seven years of experience, have a passion for people leadership and excellent client service and be based in New York market.
What impact you can create at CHANEL :
- Act as voice of your respective region, making recommendations to best support all aspects of the retail business while working with the Head of Retail to set strategic objectives and vision for boutiques in the region to drive focus on Client and commercial KPIs
- Champion a client-centric and service focused mindset across all levels of our Boutique organization
- Collaborate closely with counterparts from Watches and Fine Jewelry and Fragrance and Beaute divisions to ensure seamless and consistent client experience across all touch points
- Galvanize your Boutique leaders around our vision and ensure a clear understanding of CHANEL’s priorities and strategic focuses to enable and empower them to operationalize them at the Boutique level
- Identify industry and market trends, maintaining keen awareness of industry partner and competitor movements and activities
- Encourage individual empowerment and employee development by being a hands-on visible leader fostering both a learner’s mindset and a culture of continuous improvement
- Provide consistent vision on talent evaluation and performance management across all boutiques to ensure consistency with CHANEL brand values, driving leadership development and succession planning
- Champion and drive D&I initiatives in partnership with D&I leadership and HRBPs
- Instill an operational mind-set, and show visible support for operational efficiency, strengthening partnerships across all Boutique functions
- Partner with stakeholders to identify opportunities to improve process efficiency that will enhance client experience and / or profitability
- Ensure compliance with all internal and external constituents on areas such as : loss prevention, anti-diversion, employment laws, privacy laws, inventory counts, etc.
You are energized by :
- Being an agent of change who will positively and constructively challenge business assumptions, be forward thinking and anticipate future trends that will sustain the company’s competitive advantage
- Working in a highly collaborative environment
- Navigating complexity and supporting consistent transformation and change
- Collaborating with passionate teammates
- People leadership, coaching and development
What you will bring to the team :
- Strong communication skills (verbal and written), strong relationship building skills as well as the ability to influence and assess situations objectively
- Analytical strength to be able to identify business trends and provide strategic quantitively and qualitatively driven recommendations to drive the business and enrich the Client experience
- Ability to use discretion and independent judgment
- Strong critical thinking capability
- Capable of working seamlessly across multiple retail business models and complexities
Position Logistics :
- Minimum of 7 years of experience in a multi-boutique or store environment
- Bachelor’s degree or equivalent experience preferred
- Partially remote : Role requires a minimum of three days in-person boutique presence
Ability to frequently travel up to 60% the position entails frequent and extensive travel, including at times, international travel.
- Must be able to use MS Office applications Word, Excel and Power Point to a competent standard.
- Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation :
The anticipated base salary range for this position is . $172,000 - $260,000. Base salary is one component of the total compensation for this position.
Other forms of variable pay may / will be offered for this position. Other components may / will include bonus potential, benefits, and / or perks.
Benefits and Perks :
- Flexibility (flexible time and hybrid work options)
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information :
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
This is reflected in :
Diversity and Inclusion :
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community :
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability :
CHANEL Mission 1.5 is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.
5 degrees Celsius above preindustrial levels.
Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture :
We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.
US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel :
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation Chanel website
Career and Leadership Development :
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
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