Network Operations Engineer (Data Center Network)

Job Description

Collaborate with MDCPS functional leads and SMEs to understand, index, and document future-state Business Processes using industry-standard notations (., BPMN)

Build Methods and Procedures Documentation for specific tasks within a business process where step-by-step instructions are required

Analyze future-state workflows for improvement and optimization opportunities

Evaluate solution design in MS Dynamics 365 and integration to core platform for process efficiencies for finance / accounting including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Budgeting, and Financial Reporting

Work closely with MDCPS and vendor project teams (Development, OCM, Testing, Training, to ensure that Business Process documentation aligns with project objectives and timelines

Provide expertise in process mapping, modeling techniques, and best practices transition knowledge and documentation to MDCPS at the close of the project

Conduct workshops and interviews where required to address potential gaps in future-state Business Process and / or Methods & Procedures documentation

Support the implementation of process improvements by providing guidance and documentation to relevant stakeholders

Manage project "open items pertaining to Business Process and / or Methods & Procedures to closure leveraging Business Process Flows and Methods & Procedures documents of record

Manage interim process design and maintenance where temporary alterations in a standard Business Process may be required to manage anticipated system downtime or workarounds for production defects

Maintain Business Process and Methods & Procedures documents of record for the project team

Reequired Skills and Experience :

Bachelor's degree in Business, Information Systems, or a related field

Proven experience as a Business Process Modeler or similar role

MS Dynamics 365 functional / back end experience including solution design, data model experience, process optimization, and workflow analysis

Proficiency in using business process modeling tools (., Visio, Lucidchart, or dedicated BPM tools)

Strong understanding of business process modeling notations, particularly BPMN

Excellent analytical and problem-solving skills

Effective communication and collaboration abilities

Knowledge of process improvement methodologies (., Six Sigma, CMMI) is preferred

State Government experience and specific experience in Client or Child Welfare domains is preferred

Detail-oriented with a focus on producing high-quality deliverables

Preferred / Desired Skills :

Experience working on child welfare projects