Your Role
The Transformation team is improving the lives of those we serve by simplifying, automating, and digitizing end-to-end operational processes.
The Product Insights & Reporting - Consultant will report to the Manager, Strategic Planning & Performance within the Transformation Department.
In this role the Product Insights & Reporting Consultant will use their critical thinking, problem solving, and collaboration skills to partner with operational business partners to understand, document, analyze, and improve value delivery.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow personally, professionally, and financially.
We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will :
- Drive new metrics, tracking methodologies and data visualizations to better understand an end-to-end customer experience including touchpoints, cross-channel behaviors, competitive offerings, drivers, preferences, and segmentation.
- Develop and design Tableau dashboards reports utilizing data from multiple sources for management review and presents dashboards to various levels of management.
- Critically review and revise reports and reporting sources for update and enhancement.
- Operationalize and integrate multiple data sets and ensure databases and data-feeds are optimally functioning and stabilized specifically for product.
- Lead cross functional teams through Process Improvement process steps, guide development of data collection / root cause analysis, data interpretation, customer journey mapping, process mapping, and forecasting of benefits, guide prioritization of efforts based on impact, cost, and ease of implementation.
- Provide inputs on business models, incentive systems, and performance management tools and support engagement with business owners to assess and evaluate specific recommendations around optimization.
- Analyze and assure the quality of data collected and develop data collection plans.
- Define highly complex business and customer needs and provide analysis toward operational efficiency and drive change within the organization.
- Develop methodology for forecasting of benefits and guide prioritization of efforts based on impact, cost, and ease of implementation.
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