Clinical Support Representative

Overview

Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more.

Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world.

In our commitment to advancing standards in an ever-evolving healthcare environment our new McNair Campus is designed around the human experience modeled on evidence-based practices for the safety of patients visitors staff and physicians.

The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care research and education.

Our strong alliance with Texas Heart Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other.

Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

Responsibilities

Liaison for the area, assisting staff, coordinating and preparing communication. In addition they provide organizational support.

ESSENTIAL KEY JOB RESPONSIBILITIES

1. Initiate patient scheduling, including appointments in ancillary departments.

2. Track and schedule follow up procedures and appointments.

3. Prepare letters, reports and correspondence in a correct, businesslike manner.

4. Initiate and follow through on pre certification requirements, referrals and communication with patient's insurance company / PCP.

5. Sort mail on a daily basis, initiating action when appropriate (., lab results, patient request for information, physician correspondence).

6. Organize and maintain patient charts, filing, obtaining correspondence and test results, and sorting results which need physician review prior to filing.

7. Obtains and communicates clinical information from patients, families, medical record and other members of the health care team to case managers.

8. Obtains information from third party payers to determine provider networks and discusses transfer options with the assigned social worker and / or case manager.

9. Completes all necessary paperwork and system for patient transfers.

10. Demonstrates accountability for patient safety and reporting concerns in an accurate and timely manner to members of the team.

11. Participates with collaborative practice teams.

Qualifications

Required Education and Experience :

• High School Diploma / GED
• Two (2) years of relevant experience
• Preferred - Strongly : Bilingual speaking Spanish

Required Minimum Knowledge, Skills, and Abilities :

• Computer skills required.
• Experience in a health care setting required, may include social service agencies, state, local or community programs / agencies.
• Requires excellent communication skills with members of the health care team, community facilities and vendors, and most important, patients at high risk for readmission.
• Demonstrates ability at self direction, patient advocacy, follow through, and evaluation of services rendered.

DISCLOSURE SUMMARY

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job.

They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job.

Employees may be required to perform other duties as assigned.