Nursing Operations Supervisor - Neuro Intensive Care Nights (Hiring Immediately)

At Houston Methodist, the Manager Nursing position is responsible for 24-hour

comprehensive operational responsibility for the delivery and quality of

patient care provided in the designated areas(s) of responsibility. This

registered nurse position fosters interdepartmentalinterprofessional

collaboration. The Manager, Nursing position participates in committees,

representing unit and Nursing in a positive manner.The position assists with

developing and implementing performance initiatives, ensuring optimal patient

safety, outcomes and customer satisfaction. This position demonstrates

leadership qualities and critical thinking through self-direction, initiative,

effective interpersonal skills and oralwritten communications skills.

The manager position responsibilities include managing the daily work

activities of the work unitdepartment staff, ensuring quality, productivity,

functional excellence and efficiency while assisting management in

accomplishing strategic and operational objectives. In addition, this position

provides guidance to staff and is responsible for staffing, budget compliance,

contributing to staffing decisions such as hiring and terminating employment,

coaching and counseling employees on work related performance, and assisting

in the development and implementation of policies and procedures to ensure a

safe and effective work environment. This position also implements training,

monitoring and operations initiatives that secure compliance with ethical and

legal business practices and accreditationregulatory government regulations.

PEOPLE ESSENTIAL FUNCTIONS

Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department.

Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.

Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coachingcorrective counseling, and providing recognitioncommendations to achieve desired outcomes.

Provides timely guidance and feedback to help others strengthen specific knowledgeskill areas needed to accomplish a task or solve a problem.

• Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates andor leads and facilitates department process improvements as needed.
• Meets or exceeds threshold goal for department andor system metrics on employee engagement indicators : action readiness score, tier level.
• Establishes effective, two way communication with staff, demonstrating active listening, requesting and acknowledging feedback, making equitable decisions, providing rationale when appropriate, and supporting organizational goals.

Coaches staff to use efficient and effective communication to establish and maintain a team environment, and to include the patient and family as a part of the team regarding their plan of care.

Assists staff with stress management practices.

SERVICE ESSENTIAL FUNCTIONS

• Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customerpatient satisfaction.
• Drives department service standards and activities to impact department andor system score for patientcustomer-based satisfaction, through role modeling and fostering accountability.

Serves and actively participates on various entity committees as a voice for the department.

• Serves as role model to staff, reinforcing principles of service orientation and ensuring that the focus is always on improving patient care andor services, effectively resolve concerns, complaints or conflict with patients, families, physicians and other interprofessional health care team members, taking appropriate action and channeling concerns according to appropriate procedures.
• Maintains ongoing interactions with patients, families, physicians, and staff on how to improve patient care and service provided.

Practices in a manner that is congruent with cultural diversity and inclusion principles.

QUALITYSAFETY ESSENTIAL FUNCTIONS

Ensures a safe and effective working environment; monitors andor revises the department safety plan andor any specific accreditationregulatory required safety guidelines, including infection control principles.

Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.

• Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data managementanalysis functions.
• Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses andor adverse events immediately and identifying solutions via collaboration.

Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.

Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.

e., focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).

Prepares measurable goals and objectives that are consistent with Houston Methodist priorities, and develops action plans for achieving goals, incorporating collaborative efforts when appropriate.

FINANCE ESSENTIAL FUNCTIONS

Assists in the development of department budget and ensures that the department operates in a cost effective manner. Managesaudits department expenses within approved budget parameters, ensuring that the department meets the budgetedflex revenue andor expense targets on a monthly and annual basis.

Develops staffing plans and schedules to meet departmentpatient care needs that reflect understanding of the importance of cost-effectiveness.

• Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supplyresource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Plans coverage of unit to maximize presence of management and staff. Develops staffing plans and schedules to meet departmentpatient care needs that reflect understanding of the importance of cost-effectiveness.

GROWTHINNOVATION ESSENTIAL FUNCTIONS

• Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects andor other departmentsystem directed shared governance activities.
• Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment;

adjusts effectively to work within new work structures, processes, requirements or cultures.

Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change.

Participates in the development and implementation of new procedures and the review and revision of existing procedures.

• Identifies opportunities and takes action to build strategic relationships between ones area and other areas, teams, departments, and units to achieve business goals.
• Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management.

Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP.

This job description is not intended to be all-inclusive; the employee will

also perform other reasonably related businessjob duties as assigned. Houston

Methodist reserves the right to revise job duties and responsibilities as the

need arises.

EDUCATION

Bachelors degree or higher in Nursing

WORK EXPERIENCE

Three years experience in nursing, one year in a progressive leadership role in healthcare; for HM internal, two years experience in nursing which includes HM performance that demonstrates leadership abilities, i.

e. charge nurse responsibilities

LICENSES AND CERTIFICATIONS - REQUIRED

• RN - Registered Nurse - Texas State Licensure andor Compact State Licensure within 60 days OR
• RN-Temp - Registered Nurse - Temporary State Licensure within 60 days AND
• BLS - Basic Life Support (AHA) AND
• Magnet - ANCC Recognized Certification within 1 year OR
• If at HMH, must have an ANCC-recognized leadership certification within 1 year AND
• Other credentials and certifications as defined by unitservice line

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of posi
1 day ago