Sr Director ISP Engineering

Job Details

Description

Duties / Responsibilities :

• Drive end to end responsibility for requirements gathering, design, testing, operationalization, launch and scale of all video network, systems, components, and services.
• Accountable for headend and data build out, management and operations.
• Support Customer Service and Network Operation Center with resolving and preventing escalated outages.
• Perform leadership responsibilities in accordance with the organization’s policies and applicable laws.
• Manage all department reporting, staffing and analytics.
• Develop and implement innovative solutions.
• Oversee hands-on troubleshooting for critical issues escalated to the engineering level.
• Collaborate with leadership team to prioritize tasks and ensure timely and quality executions.
• Provide weekly and ad-hoc reports for ongoing activities and escalations.
• Define, establish and maintain KPIs for video service and oversee execution of improvement plans.
• Manage the video acquisition team.
• Manage, review and approve the introduction of new products, features, and patches to the production environment, including project plan, vendor management, integration and testing in development and pre-production environments, and deployment into the production environment.
• Optimize the handling of vendor management and roadmap, feature requests, RFI, RFP,
• RFQ, acceptance testing and certification, deployment, spares, troubleshooting, support, and maintenance.
• Oversee the process of introducing proactive monitoring and automation capabilities.
• Other duties as assigned by Supervisor.

Minimum Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill, and / or ability required.
• Bachelor’s degree from an accredited university in engineering or related field required.
• 10 years of professional experience in technical leadership position within a Video Engineering team, preferably at a service provider.
• Results-oriented ability to deliver results and strive to consistently achieve excellence in all tasks and goals.
• Exceptional organizational and analytical skills, demonstrated skill in requirements gathering, resource organization, and schedule development.
• Excellent written, verbal communication and presentation skills (in English) to interact with vendors, team members, senior management, and external business partners.
• Excellent organizational and administrative skills.
• Industry-related experience preferred.

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