Job Title : Network Specialist- Expert (Voice Engineer)
Job Id : 24-03990
Location : Remote / Travel to Facilities within NC
Duration : 12 Months Contract
The Network Specialist / Voice Engineer (Cisco Unified Communications) is responsible for the design, implementation, and ongoing management of Cisco Unified Communications systems across a large mental healthcare system.
Job Summary :
- The Voice Engineer is responsible for the design, implementation, and ongoing management of Cisco Unified Communications systems across a large mental healthcare system.
- This role will ensure the reliability, performance, and security of the voice communication infrastructure, supporting multiple facilities and a diverse range of healthcare professionals.
- The successful candidate will work closely with IT teams, vendors, and end-users to provide high-quality voice communication solutions that enhance the operational efficiency and care delivery within the organization.
Qualifications : Education :
Education :
Bachelor’s degree in information technology, Telecommunications, or a related field. Equivalent work experience may be considered.
Experience :
- 5+ years of experience in voice engineering, with a focus on Cisco Unified Communications systems.
- Proven experience in managing large-scale, multi-site voice communication systems.
- Experience in the healthcare industry, particularly in a mental healthcare setting, is preferred.
- Certifications :
- Cisco Certified Network Professional (CCNP) Collaboration or Cisco Certified Internetwork Expert (CCIE) Collaboration is highly desirable.
- ITIL certification is a plus.
Skills :
- In-depth knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, and other Cisco voice products.
- Strong troubleshooting skills with a focus on root cause analysis and problem resolution.
- Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Project management skills, with the ability to manage multiple priorities and deadlines.
Preferred Qualifications :
- Experience with voice gateways, session border controllers (SBCs), and SIP trunking.
- Familiarity with network protocols, QoS, and voice-related security practices.
- Knowledge of voice recording and contact center solutions.
Working Conditions :
- This position may require occasional after-hours work to support system upgrades, maintenance, or urgent issues.
- Some travel may be required between facilities within the healthcare system.
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