Configuration Management Operations Lead

Position Description

As the Configuration Management Database (CMDB) Operations Lead in McKesson Information Technology you will be involved in integration of CMDB with other processes such as incident, change and problem management, creating documentation and providing training on CMDB processes and best practices and to effectively communicate the CMDB’s importance to McKesson Technology teams and stakeholders.

Your role will be pivotal in maintaining an accurate and reliable CMDB that supports IT Service Management and decision making within McKesson.

Responsibilities

Implement foundational processes needed to capture and maintain configuration item (CI) data throughout the lifecycle of a CI.

Lead effort to gather attribute information for new categories being onboarded to the CMDB

Oversee and execute CMDB Health activities such as reconciliation with other sources of truth, daily activities, etc.

Evaluate and improve the CMDB performance and maturity

Publish CMDB health metrics

Partner with ServiceNow Enablement team to implement enhancements that improve data accuracy

Provide CMDB reports to stakeholders

Educate team members on foundational processes

Partner with Change Management team to track and report on Configuration Changes

Conduct regular audits and verification activities to ensure the integrity and accuracy of the CMDB data, identifying and rectifying discrepancies as necessary.

Review and approve all significant IT Infra changes to ensure impacts to configuration management data are properly addressed

Support users and product owners in execution of Configuration Management responsibilities

Mentor the organization on Configuration Management services, concepts, policies and procedures

Execute Automated Data Certification campaigns. Escalate non-compliance with Data Certification responsibilities.

Provide guidance on CMDB class assignments

Review discovery results

Run and deliver ad hoc CMDB reports as required

Partner with ServiceNow Enablement team to develop CMDB dashboards

Provide governance of team responsible for responding to CMDB related Service Requests

Provide CI owner data to Cybersecurity for vulnerability remediation

Onboard new CIs to CMDB as part of M&A projects

Identify and execute opportunities for automation

Key Competencies

Implementation / Execution : You are good at organizing and managing multiple priorities and / or projects by using appropriate methodologies and tools.

Innovate : You introduce new ideas and processes which improve performance and productivity.

Problem Solving : You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.

Minimum Requirements :

Typically requires 10+ years of experience of relevant experience

Critical Skills

In depth knowledge of Configuration Management concepts, best practices, methodologies

Proven experience implementing Configuration Management processes across a large scale and diverse IT environment with a focus on administration and governance

Possession of excellent analytical and problem-solving skills

Able to apply a structured methodology to Configuration Management operations activities

Strong attention to detail and a commitment to maintaining data integrity and accuracy of the CMDB

Lead, manage and mentor a team of direct reports and provide governance to third party team that executes CMDB requests

Additional Experience

Excellent written and verbal communication skills

Deep knowledge of ITIL concepts or ITIL certification

Experience with ServiceNow CMDB

Education :

Bachelor's degree in a related field or equivalent experience

Work Environment / Physical Demands :

General Office Requirements

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$127,900 - $213,100