Description :
Hours and Work Schedule
Hours per Week : 40 hours
Work Schedule : 2nd shift
2nd shift
12 : am 8 : 30 pm Mon -Fri
2-week training 8 : 30-5 : 00
Act as advocate on behalf of the applicant / customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team.
Advocate will be responsible for explaining / offering appropriate service / support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.
Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
Accurately track all calls from applicants / customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Ensure daily work / follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Adhere to all Call Quality and Operational standards and expectations
Assist with any additional duties required to meet the business line needs.
Qualifications Internal
Be okay to be on camera for meetings and training.
1-2 years minimum related World class customer service
Able to organize as well as the capability to manage multiple tasks simultaneously.
Ability to learn and attain new knowledge and new concepts quickly.
Ability to identify and resolve issues efficiently and effectively for customers.
Good verbal / written / interpersonal communications.
Excellent listening and problem-solving skills.
Good interpersonal skills with the ability to navigate through difficult situations.
Team player
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