Job Title : Service Technician 2
Location : Hoff Estates, IL
Short Term
Remote position with travel primarily in southern Illinois (Decatur, Springfield, Champaign). Ideally looking for candidates based around the southern Illinois area.
Key Responsibilities :
- Provide field service and customer support for the company's Healthineers’ Atellica line.
- Perform maintenance, troubleshooting, and repair of equipment.
- Collaborate with customers to ensure optimal performance of equipment.
Responsibilities :
The following are the core responsibilities for the CSE 1 and 2 positions :
1. Uptime of customer equipment : Diagnose problems and directly repair customer equipment for assigned instrument product lines.
2. Resource Management : Minimize the costs of servicing customer equipment.
3. Customer Satisfaction / Business Development : Provide service that supports high levels of customer satisfaction; support / develop Service business.
4. Administration : Conduct administrative and support tasks as required by the company and Service Management.
5. Meet all Key Performance Indicators (KPI’s) of the business for your position.
6. Ensure that all required training courses are completed on time and sign off completion in the system.
7. Ensure that all tool and test equipment expiration dates are managed and that no overdue for calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
8. Customer follow-up call for each on-site repair (OSR) to ensure the instrument is operating at specification and the customer is satisfied.
9. Meet requirement of 100% Compliance with Complaint Handling Process Documentation as required in service process (1849-8 and / or updated processes).
10. Work directly with 2nd level support as required.
11. Additional Individual Responsibilities as required.
Qualifications :
- Bachelor’s degree in Biomedical Engineering or related field, or equivalent military engineering experience.
- Experience in mechanical engineering, field service, or as a chemistry lab technician with mechanical skills.
- Strong problem-solving abilities and technical aptitude.
Preferred Experience :
- Previous experience in a lab technician role or similar.
- Familiarity with automation systems and equipment.
Release Train Engineer - Bring Your Skills to Huntsville, AL - Security Clearance Required
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accenture Fed...
Senior Engineer (Design & Energy Services)
A Bachelor's degree from an accredited college or university with a degree in civil engineering or related field supplemented by eight years of professional engineering experience, including experience in public water/utility design, construction, and project scheduling and control tools, with at le...
Outbound Customer Service Associate
A company is looking for a Customer Service Associate (Outbound) in a remote location in TX. Key Responsibilities:Resolve inbound and outbound service calls regarding collateral protection insurance coverageAssist in performing time-sensitive account maintenancePrepare and mail insurance policies an...
HVAC Technician - San Diego, CA
At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forw...
Retail Customer Service Cashier
General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel ...
Building Service Engineer
Under general supervision, the Building Service Engineer will perform the full range of skilled work necessary to operate, maintain, inspect, diagnose, and repair campus HVAC systems and equipment. SDSU Facilities Services (FS) is a customer-service based organization providing facility maintenance ...
Customer Service - Remote
Are you ready to join a prestigious Fortune 500 company where your passion for customer service will truly make a difference? We are seeking dynamic individuals like you to become an integral part of our exceptional team as a Customer Service Representative. About the Role: As a Customer Services Re...
Sr. SQA Engineer
Analyzes software requirements for completeness and participates in the creation of operational use cases. Creates engineering designs documents including block diagrams, flow diagrams and other engineering design artifacts. Education and experience Bachelor’s Degree in Electrical Engineering, Compu...
Remote Customer Service $20/hr
Customer Service Representative. A Colorado-based employer is seeking a Customer Experience Specialist for a 6-month contract-to-hire position. This role offers a hybrid model in Woodland Park, Colorado, or remote work for candidates in the Denver Metro Area. The new hire will join a team responsibl...
Remote - Customer Service Representative
Address inquiries regarding invoices, payments, and collections as outlined by the Customer Service Supervisor, positioning Stericycle products and services to customers. Title: Remote - Customer Service Representative. Requisition Id: 35896 Job Function: Customer Experience Career Area: Customer Se...