Director Case Management

At UNM Sandoval Regional Medical Center (SRMC), you benefit from the personal attention of a community hospital and the expertise and resources of an academic health care facility.

That's because UNM SRMC's unique open medical staff model allows service from both University of New Mexico faculty physicians and community-based, independent doctors.

Position Title : Director Case Management

This is an opportunity for those who truly want to make a difference and have an impact on an organization and surrounding communities.

Someone excited to work in a family atmosphere in a well respected community hospital that also has the resources of a larger Academic system.

The Role you will play as the Director of Case Management

As the Director of Case Management you would have the ability to create / design this program from scratch, to truly make it your own, to leave your personal stamp on the organization for years to come!

Working closely with Crystal Frantz, Executive Director of Care Management, and as part of the leadership team you will have your finger on the pulse of the organization you will be supported to design and implement relevant programs.

A successful candidate will have acute care CM experience, as a supervisor or team lead, manager, or director. SRMC is a smaller facility and a great community, very safe, has the newest stores and is close to Alb.

It is about 30 40 into Santa Fe, good team, low turnover and has only a couple of travelers.

This is an opportunity to be part of a closely knit leadership team who enjoys having fun together but also has a good culture of accountability.

The CM team is creative and seasoned, strong UR / CM practiced and are high level, well trained folks. They like some flexibility from their leadership and are described as pretty self-sufficient.

They have around 7 Case managers, 5 Utilization Review, 2 CM assistants, there is no supervisor between you and them at this time, however as you and the organization continue to grow the department it would be a logical layer to introduce.

Crystal expects someone to have come from acute care setting with management experience. Somebody who would align themselves with their values and be a great communicator.

They have roughly 60 beds, Center of Excellence, and sometimes it’s a roll up sleaves if you have call outs and get on the floor doing the work.

They are a level 3 trauma.

Position Reports to : Crystal Frantz, EDCM UNM, and Jimmy Robertson, CFO SRMC

Crystal Frantz, Executive Director of Care Management for UNM

Crystal has been with UNM for 28 years and in her current role for 15. She started as a care coordinator 29 years ago and like the teaching environment, enjoys working in a large academic medical center and wanted to be were cutting edge innovation is done.

After getting her masters she started managing clinics and then was asked to come back into Care Management as the Executive Director.

Lomas campus is large at 500+ beds, and Sandoval is 70 beds that are typically pretty full. Some of the initiatives are centered around improving throughput and length of stay.

A little about University of New Mexico as an Organization

UNM Health provides the highest quality of care for more than 200,000 New Mexicans each year. In 1952, UNM Hospital was built on Native American grounds, with the promise to provide culturally competent and inclusive care to all New Mexicans.

Since then, UNM Health has followed through with their mission of accessible, affordable care. UNM Health provided over $44 million in charitable care and financial assistance for services not covered by insurance or federal programs in 2018.

To extend the reach of our mission, we have implemented services and programs to care for patients across the state, including :

• Priority access to care for Native Americans
• Free, 24 / 7 interpreter language services
• LGBTQ+ care recognized by the Human Rights Campaign Healthcare Equality Index
• Telehealth options
• Health Hub

The UNM Hospital Community Engagement (UNMHCE) department contributes to the overall well-being of the communities we serve to achieve positive health impact and outcomes through community engagement.

Learn more about UNM Health's community engagement here

Our values are to :

• Serve our community
• Demonstrate excellence every day, in every way
• Provide quality health care services
• Optimize patient and provider safety
• Exemplify teamwork to those around us
• Show integrity in all that we do

Benefits and Features offered by UNM

• Competitive Salary
• Health / vision / dental full benefit package and strong PTO accrual

Community Albuquerque, NM

Link to City website :

Albuquerque is a beautiful southwestern town perfect for those raising a family, to those who are interested in outdoor living / sports.

They are close to many of our nations parks and offer affordable housing!

Rio Rancho is the community most who work at Sandoval live in, low crime rate, good economic activity, and is progressive in offering environmental friendly services such as their Spring Green they pick up residents spring clippings / yard waste for free for example.

More services and information is on the website above.

New Mexico reports all incidents as crime, meaning if someone where to report a planter stolen from their front porch it shows in their statistics, most cities only report violent or certain types of crimes just a note for those who are not familiar with Alb, NM the stats are misleading.

Background Profile / Characteristics of a successful candidate :

• Registered Nurse
• Masters prepared (preference)
• 5 years case management experience in an acute care setting
• 3 years of leadership experience

For more information, contact :

Mike Duggan, Peak Recruiter

Work Phone : 720-262-8427