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Assistant Manager Customer Service

VirtualVocations
West Palm Beach, Florida, United States
Full-time

A company is looking for an Assistant Manager, Customer Service to provide leadership and training to supervisors overseeing customer care agents.

Key ResponsibilitiesImplement new systems and methods to enhance customer support and operational efficiencyManage training and development for Customer Care RepresentativesCreate quantitative reports on project and departmental progress for senior leadershipRequired QualificationsHigh school diploma or equivalent2+ years of management experience5+ years of customer service experienceProficiency in MS Office (Word and Excel) and Google DocsPreferred : BS or BA or equivalent experience

5 days ago
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