Job Description :
Bilingual Customer Service Representative I (Onsite)
Primary Duties & Responsibilities
The Bilingual Spanish Customer Service Representative I is responsible for engaging with customers on behalf of the company in a positive and professional manner.
Handle customer service incoming calls from our English and Spanish agents and policyholders, translate documents from Spanish to English.
Duties include answering phone calls and process request for changes to a policyholder's account and maintaining expert knowledge about company products and processing guidelines.
Daily Duties :
- Assist with daily call volume and process requests from customers.
- Provide accurate resolutions to customer inquiries in a professional and courteous manner.
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
- Meet Quality Assurance Requirements and other key performance metrics.
- Complete assigned projects in the planned time frame.
- Attend and complete training courses.
Required Skills
Knowledge, Skills, & Abilities :
- Excellent verbal & written communication skills with both English and Spanish customers.
- Excellent analytical skills and attention to detail.
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
- Knowledge of customer service principles and practices.
- A high level of integrity, confidentiality, flexibility and support of management is expected at all times.
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers.
- Positive and helpful attitude.
- Individual must be a team player and be able to work independently.
- Proficient in Microsoft Office with Word, Excel, Outlook.
Applicable to all employees of Globe Life & Accident and its subsidiaries
- Reliable and predictable attendance of your assigned shift
- Ability to work full time and / or part time based on the position specifications.
Required Knowledge & Experience
Education & Work Experience :
- High school diploma or equivalent.
- One to two years customer service experience in a similar role required.
Location : 6001 E. Royalton Rd., Broadview Heights, Ohio
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative - Healthcare - Bilingual English and Spanish
As a Customer Service Representative, you will provide excellent customer service and support to our client’s customers. We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effect...
Customer Service Representative
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Moen Bi-Lingual (English/Spanish) Customer Service Representative
After over 200 hours of paid virtual training in Moen products you will provide world-class customer service to our consumers. Prior to the completion of training, to ensure you are ready for the role, and to make sure you are ready to assist our customers, you will be paired with a tenured teammate...
WFH Customer Service Representative - Intuit
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Overnight 3rd Shift Customer Service Representative, Full or Part Time
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative (Loan Consultant I)
Cash handling; computer skills; customer service skills. The Loan Consultant I provides exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creat...
Customer Service Representative, Full or Part Time
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative
As Customer Service Representative, you are the key component in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances. We are looking for Customer Service Representatives for our office. Your Responsibilities as a Customer Ser...