Sales Associate II

Understands organizational objectives and makes decisions that align with the Company priorities and values

Creates personal sales and clienteling strategies in partnership with the management team

Meets customer needs through solution-oriented and forward thinking

Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style

Demonstrates Coach's Selling and Service expectations at all times

Influences customers' purchase decisions by balancing patience and assertiveness

Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

Flexes personal selling techniques to contribute to overall store financial results

Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs

Works with multiple customers simultaneously and breaks away as appropriate

Follows up with customers consistently and genuinely to influence / close the sale

Develops product knowledge skills and remains aware of current collections

Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

Sensitive to customers' needs and tailors approach by reading cues

Builds lasting and loyal relationships with customers

Ensures all daily tasks are completed without negatively impacting service or Coach standards

Workplace and Environment

Creates enthusiasm and positivity for a shared vision and mission

Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors

Demonstrates confidence when working with customers

Takes initiative; has a high-level of ownership and accountability for individual results

Welcomes feedback and adapts behaviors as appropriate

Represents Coach as a brand ambassador at all times

Is adaptable and flexible to change

Maintains a calm and professional demeanor at all times

Creates short and long-term strategies to achieve personal metrics and performance goals

Utilizes Company tools to keep self-informed

Handles and offers solutions to customer issues appropriately and involves a manager when necessary

Promotes and endorses a team selling environment

Operations

Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner

Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures

Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals

Replenishes inventory on sales floor as needed

Processes shipments as needed

Additional Requirements

Experience : 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education : High school diploma or equivalent; college degree preferred.

Technical : Knowledge of cash registers systems, basic computer skills (including the ability to use iPad / laptop, Mobile POS and Internet)

Physical : Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service.

Reach above / bend to obtain product for customers from store fixtures / shelves at various heights and climb ladders / stairs / step-stools to perform visual merchandising and housekeeping duties.

Ability to frequently lift and carry up to five pounds and at times lift and carry product / cartons up to fifty pounds to process product shipment / transfers.

Schedule : Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to : the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note : This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.