Bilingual (English / Spanish) Complex Customer Care Representative - Las Vegas, NV

$ 1, Sign-On Bonus for External Candidates

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.

Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives.

If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

At UnitedHealthcare , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care.

The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable.

Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast paced career?

At UnitedHealthcare , part of the UnitedHealth Group family of businesses, you can have all of the above, every day. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers.

As a Customer Care Representative , you’ll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time.

Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues.

This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8 : 00am 6 : 00pm PST.

It may be necessary, given the business need, to work occasional overtime. Our office is located at N Tenaya Way, Las Vegas, NV .

We offer 4 weeks of paid training. The hours during training will be 8 : 00am to 4 : 30pm PST, Monday - Friday. Training will be conducted onsite at N.

Tenaya Way, Las Vegas, NV . (% attendance is required)

Primary Responsibilities :

• Handle escalated calls, resolving more complex customer issues
• Outstanding service to identify the source of the caller’s issue and work to resolve the inquires in a timely and professional manner
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating the online member center and other websites while encouraging and reassuring them to becoming self-sufficient with our tools

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

• High School Diploma / GED OR equivalent years of work experience
• 2+ years of customer service experience in a call-center environment OR in a medical office, health care setting analyzing and solving customer problems
• Bilingual fluency in English and Spanish
• Experience with Windows PC applications-Microsoft Word (create correspondence and work within templates), Microsoft Outlook (email and calendar management) and Microsoft Excel (create, edit, sort, filter spreadsheets)
• Must be 18 years of age or older
• Ability to work full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8 : 00am 6 : 00pm PST.

It may be necessary, given the business need, to work occasional overtime.

Soft Skills :

• Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
• Proficient conflict management skills including the ability to resolve stressful situations

Nevada Residents Only : The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED