IT Depot Support
About the Role
As an IT Depot Support employee, you will be responsible for providing onsite support and managing ticket ques for local support requests.
You will be primarily supporting MAC OS.
Responsibilities
- Provides onsite end-user support.
- Installs applications.
- Manages hardware / software installations and troubleshooting.
- Provides onsite smart hand support to other technical towers.
- Installs and configures new hardware.
- Manages site-level inventory.
- Manages ticket queue for local support requests.
- Escalates systems outages or problems that are impacting production.
- Performs other duties as assigned.
- Complies with all policies and standards.
Requirements
- Requires vocational training, certifications, licensures, or equivalent experience.
- Able to expands skills within an analytical or operational process.
- Able to follows standardized procedures.
- Maintain appropriate licenses, training, and certifications.
- Able to work within established procedures and practices.
- Understand existing procedures to resolve incidents.
- Able to work with a moderate to minimal degree of supervision.
- Possess exceptional verbal and written communication skills and share information and ideas effectively.
- Communicate Exchange information and ideas effectively.
- Able to impact, motivate, participate, collaborate, and inspire team.
- Able to set up computers for at home users, cleaning peripherals and scanning serials into excel sheets.
- Ability to support MAC OS
- Experience with Microsoft Excel is a plus!
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions :
Onsite work : Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you :
- Career Growth Opportunities : We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Great Work Environment : We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
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