Customer Service Representative/Inside Sales

10909 Franklin Ave Franklin Park Illinois 60131-1409

Why Valmont

We’re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more.

Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today.

We are the modern workforce . Are you ready to move the world forward? Apply now.

Essential Functions :

This position reports to the General Manager and has no direct or indirect reports

Minimal travel may be required.

The Customer Service Representative / Inside Sales is the focus of the Company's internal and external communications regarding all customer interaction.

The incumbent is responsible for quoting, order entry, scheduling, on time shipping, creating shipping documentation, customer complaints, quality and new customer recruitment.

The incumbent must maintain an overall view of the Company, its 's representatives and its customers to communicate accurately and timely.

Major goals include orders shipped complete, on time shipping and order pricing that generates profit for the Company. Incumbent must possess the ability to balance customer satisfaction against profitability and operating constraints, such as plant capacity and current backlog.

In addition to the human relation skills already outlined, the incumbent must be able to manage multiple priorities while maintaining a cooperative and objective attitude.

He / she must also work well with deadlines, since the customer's major perception of the Company is influenced by the incumbent's response time.

The position requires skill at working on multiple projects at the same time and accurately reporting data. Attention to detail in this area is critical, as is a working knowledge of computers, Microsoft Office, with emphasis on spreadsheet and email.

The incumbent requires the ability communicate professionally and tactfully with customers, and Valmont personnel at all levels of the business.

Communications skills, both oral and written, are extremely important. He / she must meet the challenge of understanding each person's unique perspective in order to negotiate for the company from a position of strength and respectful leadership.

The incumbent should possess the ability to make decisions that will produce the most positive results for both customer and company.

He / she must also be able to adapt to a fast paced environment and rapidly respond to different situations in order to maintain the level of productivity the position requires.

Communicate clearly on a regular basis with Valmont representatives and customers concerning Company progress on their projects and orders.

This function is designed to maintain customer confidence by taking a proactive approach in customer order handling and tracking in an effort to eliminate unforeseen issues.

Follow the customer communication timeline to guide general customer contact for information regarding inspection dates, delivery dates, receiving status, logistics, and other order related information.

Communicating with customers, making outbound calls to potential customers, and following up on leads.

Other Important Details about the Role :

Professional handling of incoming calls and e-mails related primarily, but not limited to order placement, price & delivery

Work in a fast-paced environment and rapidly respond to different situations as required

Follow the customer communication timeline, with responses to all calls and emails within the same day

Maintain updated customer files, including filing tasks

Heavy computer and keyboard usage

Manages multiple priorities and duties

Must have an ability to prioritize

Responsible for all order related tasks, including, but not limited to comparison of total purchase order terms to Valmont terms and pricing policy, calculating margins and commissions, order processing, scheduling input, order expediting through all internal departments, order entry into the computer systems, and credit-related functions

Process quotes and orders on a timely basis and monitor flow through various departments, including expediting when required

Maintain a complete understanding of the quote and order entry systems and all the process and procedure changes that occur

Insures recommended margin levels be met on all quotations

Communicates with customer, production and / or sales for resolution of any material nonconformance’s

Evaluates and re-prices quotes and orders when changes are made or negotiations take place

Expeditiously resolve problems as they occur both internally and externally by interacting with the production and accounting departments

Verify orders received against quote documents, enter and schedule orders and maintain open communication with representatives and customers as to the progress of orders

Manage and communicate specifics for all assigned quotations including the initial review and summarization through follow-up activities

Maintain a cooperative attitude in dealing with all departments of the company as a customer contact

Participate or lead on various divisional / departmental continuous improvement teams or projects

Cross-trains to cover other administrative functions

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities) :

Preferred Bachelors in relevant field or Associates Degree with 3+ years of experience or 5+ years of relevant quality experience

Ability to effectively present information and respond to questions from customers, production team and the General Manager

Strong knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and Internet Explorer

Excellent customer service skills

Detail-oriented organizational skills

Ability to maintain customer needs with oversight to customer history

Passion and integrity who has the drive to excel and deliver exceptional results

Highly Qualified Candidates Will Also Possess These Qualifications :

Steel industry experience

Bachelor's Degree in related field

Ability to read and understand prints

Familiar with basic lean concepts used in problem solving

Working Environment and Physical Efforts :

Work is typically performed in an office setting, but some shop floor time is expected. The incumbent is regularly required to sit for extended periods of time, as well as talk and listen on the phone and in personal conversations or meetings.

Environment is fast paced and demanding most of the time. Minimal travel requirements for this position. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms while working in the office with various files and forms and while working on the computer.

The employee is occasionally required to move about the office. Incumbent must utilize proper ergonomic safeguards such as monitor height and positions, keyboard location and height and proper wrists rests.

The employee must occasionally lift and / or move up to 25 pounds in working with large files, binders, and computer equipment.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

Benefits

Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met.

Some offerings are dependent upon the role, work schedule, or location and can include the following :

Healthcare (medical, prescription drugs, dental and vision)

401k retirement plan with company match

Paid time off

Employer paid life insurance

Employer paid short-term and long-term disability including maternity leave

Work Life Support

Tuition Reimbursement up to $5,250 per year

Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email [email protected].

Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact.

We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world.

And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.

Valmont serves two primary markets agriculture and infrastructure and seven diverse product lines : Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech.

We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.

That’s what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.

• That’s the value we add.
6 days ago