Key Responsibilities
- Manage daily cash workbook, record customer payments, and process receipts in the accounting system.
- Prepare weekly bank deposits for locally received checks.
- Analyze credit terms and limits for new customers.
- Review open accounts, identify delinquencies, and initiate collection efforts per agreed payment terms.
- Make professional outbound collection calls / emails while maintaining customer relations.
- Process customer credit card payments through the designated portal.
- Prepare monthly accounts receivable aging analysis for reporting to finance and sales management.
- Propose and follow up on customer payment plans as needed.
- Exercise sound judgment in requesting credit holds or third-party collections for delinquent accounts.
- Investigate and resolve discrepancies between invoices and customer payments.
- Support internal and external audit requests.
- Undertake other assigned duties as required.
Essential Qualifications
- 3-5 years of corporate collections experience, including with a diverse, multi-national customer base.
- Strong written and verbal communication, problem-solving, and analytical skills.
- Ability to work independently, adapt to a fast-paced environment, and prioritize critical tasks.
- Self-disciplined, creative, and able to work with a sense of urgency.
- Proficiency in Microsoft Office (Excel, Word) and SAP or Oracle.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
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