Senior Manager - Incident Management (OCI)

OCI Incident Response is the first line of defense for maintaining the high availability of Oracle’s cloud. We make customer-impacting events shorter, less frequent, and less impactful by providing large-scale incident management.

We are front-and-center in driving down event duration by applying our operational experience, knowledge of best practices, and ability to develop tools to automate incident management.

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We are looking for a Senior Manager to join our OCI team. This role is part of a globally distributed team responsible for detecting, triaging, and mitigating OCI service-impacting events as quickly as possible.

You will be a part of one of these regional teams and be responsible for minimizing the downtime of OCI services. You will achieve this through delivering excellent major incident management and by operating systems with high scalability, performance, and security that prevent incidents from occurring.

Oracle’s Cloud is state-of-the-art and constantly evolving. When it experiences issues, your team will respond within minutes to ensure customer impact is mitigated.

This experience will expose you to the inner workings of OCI’s systems and organizations. You will interact with and influence leaders from across the Oracle business and will drive broad cross-organization programs meant to iteratively improve OCI-wide service availability.

We are an agile team with significant impact. If you want to be a part of a fast-moving team breaking new ground, we would like to speak with you!

Responsibilities

Who are you?

Passionate about Cloud Technology and Incident Management.

Leader capable of managing up and down.

Have cross-functional experience (product development, regulatory, quality, and operations) as well as strong interpersonal, analytical, and problem-solving skills.

Able to build, maintain and leverage key relationships with internal stakeholders and customers.

Motivated to be resourceful, innovative and entrepreneurial

Key Responsibilities :

Provides leadership in responding to and resolving major incidents handled by the team and serves as the first escalation point of contact.

Generate reports and metrics to be used in progress meetings and goal setting.

Own the process and tools used to support timely and accurate notifications for stake holders during and after major incidents.

Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment while maintaining a professional tact.

Collaborate with others to resolve problems, handle requests and manage issues across multiple locations.

Identifies opportunities and takes ownership for automation and / or continuous improvement of Incident Management process steps and best practices

Recruit, hire and develop the best incident managers in the industry

Minimum Qualifications :

Minimum of 3 years of people-management experience in the cloud operations environment.

Have a broad and deep knowledge of cloud infrastructure and related technologies. Cloud certification is a plus.

Experience in technical troubleshooting, with broad expertise in core infrastructure technologies (e.g. server, compute, storage, network, authentication, databases)

Excellent Incident and Problem Management knowledge and experience.

Exceptional written and verbal communication skills with meticulous attention to detail

Experienced user of a trouble ticketing system (Jira, Remedy or similar)

Experience of having worked in at least one modern object-oriented programming language such as Java or C++.

Proven track record of shipping large complex scalable systems / applications in an agile environment.

Experience with professional software engineering best practices such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations.

Flexibility to manage within a Follow the Sun global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis

Demonstrated ability to effectively build / train / teach others new information and processes.

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range : from $84,700 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.

We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer :

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

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