SERVICE - CUSTOMER SERVICE REPRESENTATIVE

Service - Customer Service Representative

Job Category : AUTO-Service Department Requisition Number : SERVI001672 Showing 1 location Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models and equipment to effectively communicate and recruit customers and exceed customer satisfaction benchmarks.

Maintain ability to handle job stress and effective interaction with others in the workplace. Perform all other job duties as requested by management.

Required vision include close, vision, distance, peripheral and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.

1. Education 2. Experience 1+years of sales experience preferred. Maintain valid drivers license and MVR record within company policy requirements.

4. Skills Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others reactions and understanding why they react as they do.

Clerical- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.

5. Knowledge Knowledge of Larry H. Miller Dealerships current company management systems desirable. Interacting with Computers- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Knowledge of Microsoft Office products is required.* English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Ability to understand written sentences and paragraphs in work related documents. Customer and Personal Service- Knowledge of principles and process for providing customer and personal services.

This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Sales and Marketing- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Adaptability* - Ability to adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Interpersonal Skills* - Maintains confidentiality, remains open to others ideas and exhibits willingness to try new things.
• Leadership* - Ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees.
• Time Management* - The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team. Skills

Preferred

Courteous *Novice* Customer Support *Novice* Dedicated : Devoted to a task or purpose with loyalty or integrity Education

Experience