Customer Success Manager - West

Our Story So Far :

Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform, is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.

In less than 5 years, Pigment has grown to over 400 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.

We serve companies including Unilever, Deliveroo, Gong, and Brex to name a few!

Please make sure you read the following details carefully before making any applications.

What you'll do :

• Manage and maintain customer relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment.
• Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
• Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment.
• Establish measurable goals and KPIs for your customer accounts and drive a plan to completion.
• Navigate through multiple departments within an organization to expand use cases and business value of Pigment.
• Deliver awe-inspiring presentations and trainings, provide insightful practices, and structure creative solutions.
• Lead the development of the Pigment community through thought leadership, events, and developing practices.
• Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap.

Who you are :

• Significant experience in account management, sales, or professional services at a software / SaaS company.
• Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication.
• Experience in preparing and delivering presentations targeted to a senior audience.
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting / dashboards to identify trends and improve the customer experience.
• Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.
• Ability to adapt to a rapidly changing product and respond strategically to customer needs.
• Experience meeting multiple objectives in an entrepreneurial environment with little supervision.
• You speak English fluently.
• BA / BS degree required, MBA or other relevant advanced degree preferred.

What we offer :

• Competitive compensation package (OTE $160,000 - $200,000).
• Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones.
• We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies.
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Paris, and London.
• High-end equipment (based on stock / availability) to do your work in the best conditions.
• Employer-sponsored 401(k), enabling you to prepare for retirement.

How we work :

• Thrive Together : We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
• Never Settle : We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.
• Go for it : We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission.
• Be real, be humble : We are generous with our feedback, open to change our views, and we approach it with empathy knowing everyone is trying to do the best for Pigment.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.

All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.

We may process your personal data in accordance with our HR Data Protection Notice.

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