Desk Review Specialist

Location(s)

Alpharetta, Georgia, Birmingham, Alabama, Charlotte, North Carolina, Dallas, Texas, Jacksonville, Florida, Lake Mary, Florida, McAllen, Texas, Miami, Florida, P&C-Butterfield Road-Downers Grove-IL-AAC

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day.

We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.

Position Summary :

As Desk Review Specialist, you will be reviewing incoming auto damage demands from other carriers or entities to determine if amounts claimed are reasonable and consistent with industry standards.

Position Responsibilities :

• Examine third-party vehicle damage through photos, estimates, and invoices to ensure all damages are loss related and the most cost-effective parts were utilized within Industry Standards.
• Examine third-party Total Loss claims through photos, estimates, total loss valuations to ensure valuations are accurate for the vehicle in terms of condition, mileage, options, etc.
• Examine demands for rental reimbursement or loss of use and advance charges to ensure they are in line with the facts of the claim and within Industry Standards.
• Ensure adherence to claims procedures and guidelines prescribed by the company to produce a high-quality work product.
• Complete all demand reviews in a timely manner as assigned.
• Obtain all necessary documentation to substantiate the demand and / or settlement being offered.
• Provide recommendation and basis for reasonable settlement amount following demand review.
• Complete ongoing company and external industry training required to keep abreast of auto repair techniques and procedures.
• Perform all other duties as assigned.

Position Requirements :

• 1-2 years of automotive, appraisal / estimatics or body shop appraiser experience.
• Undergraduate degree or equivalent work experience required. Experience / background working in a prior service industry is a plus.
• The ability to obtain and maintain all licenses as needed.
• Must have excellent computer skills. Proficiency in Microsoft Office Suite a plus
• Must have good planning and organizational skills
• Excellent written and verbal communication skills.
• Some positions may require specific bilingual skills.
• Must have the ability to effectively deal with conflict.
• Sponsorship is not accepted for this opportunity.
• This is a hybrid role with weekly reporting into a local Kemper office.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate.

We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email.

Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.