Job Profile
- Within settlement authority acknowledge, adjust, negotiate, handle, settle, and resolve all liability claims including, but not limited to motor truck cargo, bill of lading legal liability, contingent motor truck cargo, errors & omissions claims for customs broker / freight forwarders, contingent auto liability and warehouse legal liability
- On liability claims in excess of settlement authority acknowledge, adjust, negotiate, handle and settle liability claims in conjunction with and upon obtaining approval from reporting manager
- Verify coverage under policy terms
- Ensure that liability claims are received and acknowledged to client within 24 hours of receipt.
- Set reserves on all liability claims within settling authority
- Where counsel is recommended, seek approval from reporting manager
- Monitor and manage legal expenses and lawyer work product. Obtain approval to pay legal fees and to post expense reserves from reporting manager
- Maintain and develop positive relationships with clients and law firms
- Process interim and final settlement information. Goal is to close cargo claim files within 30 days of receipt of all information
- Follow up on claims in a timely manner
- Adjust claims within settlement authority in accordance with RCS guidelines or as set up under various insurance company agreements
- Handle or refer insured’s’ questions and complaints and act as a mediator with the company if necessary, in coordination with the account executive
- Communicate with producers, account executives, and CSR’s regarding significant claim developments, account information or trends when appropriate
- Identify other new business opportunities and refer to management
- Comply with quality procedures and all company policies
- Provide backup for account executive and other staff as needed
- Pursue a program of professional development
- Assist the subrogation department in maintaining subrogation rights when applicable
- Adhere to and comply with established agency procedures
- Process tasks in a timely yet accurate manner
- Positive interaction with customers, fellow workers and company personnel
Job Requirements
- Law degree
- Excellent customer service skills
- A high degree of knowledge and understanding of the concepts of legal liability
- Experience with inland marine / motor truck cargo is preferred
- Ability to be flexible and to change direction or tactics if and when particular situations dictate
- Ability to be detailed and thorough in evaluating a file and analyzing exposures and potential resolutions
- Sufficient math skills to work with numbers and percentages
- Excellent written and oral communication skills
- Computer skills to service accounts in a professional manner
About Us
MRSG N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees.
SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence.
RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.
Benefits
We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package.
All of our benefits are effective the first day of employment including :
- Generous healthcare plans
- Voluntary dental & vision plans
- 401(k) plan
- Flexible spending plans
- Health Savings Accounts (HSA)
- Paid time off
- Paid holidays
- Tuition reimbursement
- Short / long term disability
- Paid Parental Leave
- Employee Assistance Program (EAP)
- Employee Wellbeing Program
- Community involvement
- Life insurance
At MRSG N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge.
We know there is always more work to be done, but we’re committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves.
We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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