Senior Administrative Associate, Psychiatry and Behavioral Sciences, Dell Medical School

Job Details

General Notes

The Senior Administrative Associate will work as part of an interdisciplinary, team-based program that supports patients enrolled in the Texas Child Health Access Through Telemedicine (TCHATT) program.

TCHATT provides telemedicine or telehealth programs to school districts to help identify and assess the behavioral health needs of children and adolescents and provide access to mental health services.

This is a state funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of the health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system in this state in relation to children, adolescents, and perinatal women.

This position has an end date of 8 / 31 / 2025, but may be renewable based upon availability of funding, work performance, and progress toward goals.

The ideal candidate will have a proven ability to manage multiple tasks simultaneously with attention to detail, prioritizing assignments to meet deadlines.

Outstanding organizational and time-management skills. Highly detail-oriented. Ability to address individuals and information with a high degree of sensitivity and confidentiality in various delicate, formal or urgent situations.

Ability to work independently with minimal direction.

Purpose

The Senior Administrative Associate will support the TCHATT program with patient scheduling, technical assistance and monitoring, meeting and events management, communications, and administrative duties.

Responsibilities

Set, confirm, cancel, and reschedule patient appointments. Review appointment consent forms and patient intake information, and assign clinical providers.

Track daily, weekly, and monthly appointment patterns related to volume, duration, request origination, provider, and referral.

outcomes. Ensure professional and accurate documentation.

Provide phone and virtual technical assistance related to telehealth scheduling to Dell Medical staff, partners, school district personnel, patients, and patient families.

Troubleshoot technical issues, escalating to Dell Medical or school district information technology departments as needed.

Create manuals, instructional videos, workflows, and training materials to promote effective use of hardware and software.

Purchase, inventory, distribute, and monitor use and wear of project-related hardware.

Serve as primary contact person for scheduling virtual and on-site meetings, webinars, and events among Dell Medical clinical and operations staff, Dell Children’s Medical Center partners, and participating school district and medical practice personnel.

Manage email correspondence and assemble appropriate reference, technical supports, and back-up materials. Create agendas, arrange logistical details, and organize receipts and documentation necessary for reimbursement.

Prepare general correspondence as needed to respond to requests. Process, route, and respond to inquiries to the public.

Maintain accurate and professional correspondence logs, files, information, databases and other tracking systems as necessary.

Communicate with other patient schedulers, Dell Medical staff members, electronic health records administrators, and other stakeholders as needed.

Assist with special projects and related tasks as needed. Participate in processes and activities designed to establish an organizational culture that supports learning, collaboration, and collective responsibility in order to enhance professional relationships, job satisfaction, and organizational effectiveness.

Other duties as assigned.

Required Qualifications

Bachelor's degree and at least (3) three years of experience in administrative support or customer service. Excellent communication skills.

Professional demeanor with tact and respect at all times. Basic proficiency with Microsoft Office programs : Excel, PowerPoint, Word, Outlook, Visio, etc.

Preferred Qualifications

More than (3) three years of experience providing high-quality administrative support. Experience at UT Austin. Start-up experience in any sector.

High level of proficiency with at least one video conferencing platform, e.g., Zoom. Experience working in health care or education industry.

Experience in Athena and Smartsheet. Experience with database management.

Salary Range

$48,000+ depending on qualifications

Working Conditions

May work around standard office conditions

Repetitive use of a keyboard at a workstation

Use of manual dexterity

Occasional weekend, overtime and evening work to meet deadlines

Required Materials

Resume / CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers : You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications.

Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section;

you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.

Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers : As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs.

If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply.

This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume.

In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.

that were noted above.

Employment Eligibility :

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers.

Staff who are promotion / transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility :

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks :

A criminal history background check will be required for finalist(s) under consideration for this position.