At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Why Planet Fitness?
Each of our employees receive :
- Complimentary Back Card Membership
- Company Facilitated Training
- Advancement Opportunities
- Rewards and Recognition Programs
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
- Will occasionally encounter toxic chemicals during shift.
Member Services Representative (Grand Island)
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, pr...
Member Services Representative
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness member...
Remote Customer Service Representative $45 per hour
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin...
Full Time Customer Service Representative
The Customer Service Representative (CSR) will perform branch and customer service duties. The CSR will provide quality service, through use of effective listening and communication skills with the customers. Basic math skills and strong customer service. The CSR will also actively look for addition...
Senior Customer Service Representative
In the role of Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy. Excel at customer service (minimum 1 year experience, preferably in a call-center e...
Future Opening: Fitness Trainer
Planet Fitness group fitness program (PE@PF). At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. This includes assisting new members in the achievement of their fitness goals by leading small group classes, designing a simple workout program...
1st Assistant Manager - Pump & Pantry
The 1st Assistant Manager is responsible for overseeing the total operation of the assigned Pump & Pantry locations in the absence of the Manager, by performing the following duties personally or through subordinate supervisors. Minimum on one to three years’ experience as a Solo-location Assistant ...
Customer Service Representative
Job Title: Customer Service Representative. As a member of this team, you will play a crucial role in providing exceptional customer service. Collaborate closely with outside sales representatives on customer orders and quotes. Strong customer service, problem-solving, and project management skills....
Front of House Crew Member
Culver's of Grand Island is looking for New Front of House Crew Members!. Our front-of-house (FOH) crew members always bring the energy and thrive in our fun, fast-paced environment. Our Team Members are the backbone of our restaurants, and we love supporting our team members as they grow and learn ...
Crew Member
Are you ready to join the Jimmy John's family and become a ROCK STAR Crew Member? Do you thrive in a fast-paced environment where making delicious sandwiches and providing exceptional customer service is your top priority?. If you are a highly skilled, motivated individual looking to be part of a fu...