Overview
Scope of Responsibilities : Works in-person / remotely under supervision of Regional Manager of Operations. Follows standard procedures to accomplish assigned tasks.
Work within multiple HealthDirect facilities as directed by Regional Manager. Work directly with client services representatives to urgently resolve customer service-related issues.
Has the ability to visit clients we service to offer in person training and / or problem resolution.
Job Summary : Responsible for all aspects related to entering the medication orders for various facilities.
Ensuring that all Third Party claims are billed properly. Assist fellow technicians with training and daily functions
Responsibilities
Job Duties :
- Responsible for accurate data entry of patient profiles and medications
- Maintaining accurate information for patients and facilities
- Responsible for billing and crediting each facility appropriately and accurately each month
- Assist in new home setup and implementation across the region
- May be required to travel to individual homes for meetings or drug exchanges
- Assist in orienting and training new employees
- Work with billing department to oversee the completion of individuals unbilled reports
- Assign daily unbilled reports
- Maintain and demonstrate top tier data entry production as determined by Regional Manager of Operations
- Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications
Educational Requirements :
Minimum :
- High School Diploma or GED
- Two years of service
- AS Degree or Higher in Business Administration or related field
- National PTCB certification
Experience :
- 2 years experience as a pharmacy customer service technician for HealthDirect required
- Previously demonstrated top 5% data entry performance metrics
Required (Vermont Employees) :
Registered with the State of Vermont as a Pharmacy Technician
Special Conditions of Employment :
- Drug test
- Initial and continuous exclusion and sanction / disciplinary monitoring
- Any and all additional eligibility requirements based on the specific position
- Demonstrate HIPAA compliant workspace at home
- Demonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations
Compensation :
$18.00 - $21.27 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
Centralized Production Technician--Prescription Order Entry/Customer Service
Work directly with client services representatives to urgently resolve customer service-related issues. Helps in managing outside services that have an impact on HealthDirect customer service (ex. Maintain and demonstrate top tier data entry production as determined by Regional Manager of Operations...
Entry Level Customer Service Assistant
We are seeking a friendly and organized Entry Level Customer Service Assistant to join our team and provide support to our clients. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support. Assist ...
Medical Screener - Reception Technician (Customer Service)
Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience• Must be able to perform basic mat...
Entry Level Customer Service Representative
As an integral part of our team, your journey begins with a comprehensive 2-3 week training program covering: Nationally recognized customer service strategies In-depth insights into our products, services, and promotions Detailed instruction on compliance regulations Your day-to-day responsi...
Customer Service Consultant - ENTRY LEVEL
APPLY NOW AND BECOME OUR NEXT CUSTOMER SERVICE CONSULTANT! Daily Responsibilities for our Customer Service Consultant: Deliver friendly customer service while providing information about the products and services to existing and potential customers Troubleshoot, and overturn customer objection...
Part Time Entry Level Hospital Services Technician
Hospital Services Technicians travel between customer healthcare facilities providing on-site proactive collection and exchange of waste containers for various Stericycle programs, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Mana...
Customer Service and OMNI Order Advisor
Be an extension of the central Customer Services team and actively participate in training and meetings - Partner with the Retail Experience Experts to ensure a seamless and memorable experience for customers - Gather and report out “Voice of Customer” and other company KPIs to Head of Digital & Thi...
Data Entry Technician-Open availability. Full Time Starts at $20/HR with Experience
Customer Service: Must provide appropriate customer service (for Kinney customers, fellow employees and business partners), listen attentively to their needs and respond appropriately. On a daily basis our team provides prescription medications, over-the-counter products, clinical consulting service...
Customer Service - Donor Support Technician
Must be able to see and speak with customers and observe equipment operation. CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance...
Medical Receptionist / Medical Secretary / Entry Level / Customer Service
Med-Scribe is a certified women-owned small business, both nationally and within New York State, with 35 years under our belt in staffing for NYS.Our specialty is assisting health care professionals with finding great opportunities for rewarding employment! .A medical receptionist is an integral par...