Square One Program Manager

Job Title : Square One Program Manager Branch or Department : Square One Salary / Wage : $24.65 per hour Reports to : Square One Director FLSA Status : Overtime Non-Exempt Supervises : N / A Benefits Classification : Full Time Work Location : Lee's Summit Job Grade : 8 Hours per Week : 40 Work Schedule : Variable Hour per year : 2080 Revision : 6 / 16 / 2023 Archive Date : N / A Culture Statement Mid-Continent Public Library’s mission and internal values are reflected everyday through our people.

We strive to provide customers with the best possible library experience through our commitment to exceptional customer service.

We uphold the values of intellectual freedom : we ensure the free flow of information and ideas. We are fair : we know that every customer and co-worker may not need an identical solution to meet their needs but rather all customers and co-workers have access to all resources that meet their individual needs.

We have integrity : we work to meet our Library’s mission with honesty and trust. It is both what we do and how we do it.

We are diverse, equitable and inclusive : MCPL believes that a diverse, equitable and inclusive organization creates a more dynamic workplace and puts us in a place to better serve the community.

Position Overview The Square One Program Manager provides oversight, professional expertise, and direction for the planning, execution, and evaluation of all small business and career readiness / workforce development programming and events offered by Square One.

The Program Manager is responsible for tasks associated with scheduling daily programs, events, and activities. The Program Manager ensures that Square One meets its mission to enrich the lives of MCPL customers by creating new partnerships in the community and sourcing subject matter experts for programming.

The Program Manager also assists in creating and leading small business and career readiness / workforce development programs and events.

This position is responsible for providing excellent customer service to all staff and customers. Essential Functions

• Oversees Square One programming and events to achieve strategic success of the small business and career readiness / workforce development program plan
• Curates virtual, in-person, and hybrid small business and career readiness / workforce development programs
• Develops, presents, and teaches in-house programs and events
• Executes programs offered by Square One through collaboration with MCPL staff, program presenters, and partner organizations
• Administers and reports program evaluations
• Researches, recommends, and develops Square One services around business and career topics, literature, and trends
• Serves as Square One liaison for staff, community, and partners
• Cultivates and supports outreach opportunities for the Square One small business center and executes Square One marketing strategies, including updating social media sites and Square One website

Non-essential Functions

• Participates and contributes to system-wide Library committees and activities, attends conferences and workshops
• Makes recommendations for non-print materials purchases

Education and Experience

• High School Diploma, GED, or HiSet Required
• Bachelor’s Degree in the field of education, communication, or similar field Preferred
• 2 years experience with small businesses or comparable experience Required
• 2 years experience in curriculum development Required
• 2 years event or program planning experience Required

Required Knowledge, Skills, and Abilities

Job Knowledge Advanced knowledge of small business / entrepreneurial or career readiness best practices is necessary to perform this job at a satisfactory level An ability to effectively teach and communicate about business and career topics is necessary to perform this job at a satisfactory level Demonstrates proficiency in identifying best practices in business development to perform this job at a satisfactory level Advanced knowledge of adult curriculum and education techniques is helpful.

An ability to manage tasks through the entire programming process is essential to performing this job at a satisfactory level.

Remains current on trends and industry standards in the public library and entrepreneurship programming to perform this job at a satisfactory level

• Technology, including specific applications, hardware, and coding languages Intermediate knowledge of video conferencing tools and programs is required to perform this job at a satisfactory level Demonstrates proficiency in Microsoft Office 365 to perform this job at a satisfactory level An ability to effectively teach and communicate about business and career topics is necessary to perform this job at a satisfactory level
• Communication An ability to learn and effectively utilize specific programs is necessary to perform this job at a satisfactory level.

An ability to communicate with a variety of subject matter experts in the small business and career readiness industry is necessary to perform this job at a satisfactory level.

An ability to effectively analyze and improve curriculum to perform this job at a satisfactory level. An ability to effectively teach and communicate about business and career topics is necessary to perform this job at a satisfactory level.

Leadership Intermediate knowledge of leadership practices and exhibiting self-motivation is required to perform this job at a satisfactory level.

An ability to lead and manage an audience is necessary to perform this job at a satisfactory level. An ability to lead program instructors and help them achieve the mission of Square One is necessary to perform this job at a satisfactory level.

Decision Making Ability to manage competing tasks and demonstrate progress towards priorities in a timely manner. Demonstrates excellent organizational and planning skills and can perform multiple tasks concurrently to perform this job at a satisfactory level.

An ability to prioritize and meet deadlines, and manage changing priorities is necessary to perform this job at a satisfactory level.

All successful leaders at MCPL should demonstrate

• Advanced verbal, written, and discreet communication with management, coworkers, and the public in a clear, timely, and proactive manner
• Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library's annual budget
• Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders
• Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability
• Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level / system level decisions
• Advanced proficiency in customer service skills through professional and collaborative interactions with internal and external customers
• An advanced understanding of system-wide DEI initiatives in the organization, the impact of policies and procedures on DEI, and how DEI principles impact the workplace and library services

Age Requirement

Must be at least 18 years of age

MVR Requirement

Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)

Work Environment

Indoor / Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.

Essential physical abilities to be accomplished with or without reasonable accommodation are Daily (greater than 50% of the time)

• Standing up to 1 hour at a time
• Walking (even ground)
• Sitting
• Pushing / Pulling 1-10 pounds
• Receiving Communication and Instruction (vision, reading, hearing)
• Conveying Communication and Instruction (speaking, writing)
• Using computer data entry tools- keyboard, mouse, touchscreen, scanner

Frequently (up to 50% of the time)

• Standing (more than 1 hour at a time)
• Lifting 1-25 pounds

Occasionally (approximately 1-2 times per month)

• Pushing / Pulling 11-40+ pounds
• Walking (variable surfaces)
• Lifting 26-40+ pounds
• Walking variable surfaces
• Bending / Stooping
• Kneeling
• Reaching above shoulder

Rarely

• Climbing stepstools
30+ days ago