GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A / R through review, analysis, and communication with clients.
This is a hands-on position that involves communicating with clients and employees.
Key Responsibilities :
- Daily collection calls (Outbound / Inbound - Target of 45 outbound calls per day)
- Contact customers regarding overdue accounts and determine reasons for non-payment
- Perform brief account reconciliations
- Monitor customer accounts for non-payment, late payment and other irregularities
- Process credit card payments
- Researches charge backs and returned checks
- Issue credit hold notifications
- Recommend that accounts be shifted to a collection agency
- Recommend bad debt write-offs
- Issue overdue letters to overdue accounts
- Use skip tracing techniques to locate customers
- Negotiating settlements
- Research / investigate historical data and resolve payment discrepancies and provide backups to customers
- Respond to customer questions and requests and resolve those questions / issues
- Complying with applicable laws, regulations, policies and procedures
- Overcome stall tactics and objection by suggesting different options for debt payment
Knowledge, Skills, Abilities and Competencies :
- At least two years (2) of collection experience
- Working knowledge of Microsoft Office-Outlook, Word and Excel
- Must be able to work a flexible schedule
- Proficient computer and math skills
- Self-starter with the ability to manage multiple tasks and meet deadlines
- Proven interpersonal, organizational, analytical and problem solving skills
- Strong communication with outstanding phone etiquette and interpersonal skills
- Able to work efficiently as a part of a team as well as independently
- Possess strong logic, ability to take initiative and able to negotiate
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