Microsoft 365 Analyst (Hybrid/Franklin Lakes, NJ)

Description

The Microsoft 365 Analyst is a member of the Workplace Technologies team which is responsible for general purpose productivity IT technologies such as Microsoft 365 related technologies, telephony, meeting room and contact center solutions on a global level from vision to architecture, engineering, prototyping, implementation, and day to day operation.

As a Microsoft 365 Analyst you will be working together with your fellow team members and BD's operational partners to maintain and improve our user general purpose productivity experience through operational excellence, drive end-user adoption, identify and execute upon areas for improvement and participate in projects touching all technologies associated with the global Workplace Technologies team.

The Microsoft 365 Analyst should have experience in one or multiple Microsoft 365 components (for ex. Exchange, Teams, SharePoint) and other technology spaces the Workplace Technologies team is responsible.

Primary Responsibilities :

Support, participate and lead Workplace Technologies related technology projects

Assist in design and implementation of enterprise solutions

Complete projects / improvements / deliverables needed to implement technology, processes, or services to meet requirements including the documentation, testing and implementation

Drive business user adoption of Workplace Technologies related technology through documentation, user communities and training opportunities

Coordinates changes and resolution of issues with infrastructure, change, and support teams

Ensure communication of change implementations and service impacts

Work together with our third-party operational parties in all aspects of the engagement(s)

Develop and implement procedures and documentation for ensuring ongoing operations and proactive maintenance of the environment consistent with industry standards

Ensure appropriate service levels are met and work to enhance operational service levels where applicable

Review and analyze reporting on ITSM processes and Service Level Agreements to identify inefficiencies and areas where improvements should be made

Identify and work to resolve any problems in the service delivery processes

Perform advanced troubleshooting of complex issues

Work as key driver to facilitate partner teams to ensure delivery provides the desired outcomes

Focus on continuous process improvement and user experience by increasing IT’s value through innovation and emerging technologies

Qualifications :

The candidate will bring a combination of technology expertise, engineering support and ownership, customer service and solution-oriented mindset together.

In addition, this person should also possess :

Bachelor's Degree or equivalent with demonstrated work experience in Engineering support IT Infrastructure, Change Implementation.

3+ years of relevant professional experience in IT Infrastructure.

Good understanding of IT infrastructure and IT security

Experience in Microsoft 365 technologies such as Exchange, Teams and / or SharePoint Online

Experience in technologies related to meeting room, telephony or contact center is a plus

Good knowledge of Azure AD (Active Directory)

Good knowledge of PowerShell and leveraging it for automation

Familiarity with LAN / WAN technologies

Customer service orientation and relationship management skills with organizational partners and customers

Effective communication skills, both verbal and written

Interest in engaging with our end-user community to drive technology adoption

Strong humility, listening, creativity, and negotiation skills

Ability to align and work with diverse global stakeholders

Strong planning, communication, and organizational skills

Self-motivated - demonstrates personal drive and ambition, fostering innovation, focusing on delivery to our customers

Good analytical, evaluative, and problem-solving abilities

Ability to identify root-cause issues / improvement opportunities, and design approaches / programs / products to improve overall quality assurance

Experience with IT operational stability

Experience in managing IT infrastructure for a medium-to-large organization

Experience managing outsourced IT providers and experience working with a variety of third-party technical organizations to achieve business goals

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19.

In some locations, testing for COVID-19 may be available and / or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work.

It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.

We welcome people with the imagination and drive to help us reinvent the future of health.