Product Owner II / III - Service Now Configuration Management Database

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location.

The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and / or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Global Digital Services is seeking a Product Owner III to join the Service Management Solutions team. The product owner will focus on our IT Discovery and Inventory product line (enabled primarily by ServiceNow ), which is responsible for providing accurate and consumable data about our IT environment to enable critical insights and improve the speed and accuracy of decisions.

As a member of the Agile team, the product owner represents the voice of the customer and the organization through the delivery of business value.

This role works closely with stakeholders (business and technology), including executive leadership, to define and prioritize features and stories, ensuring alignment with customer needs and organizational goals.

The role understands customers' problems in detail and ensures the problems are clearly defined, prioritized and the squad / team is focused on the most valuable work for the organization.

The Product Owner is the team member always communicating with stakeholders to ensure an aligned understanding of how the squad / team can provide the highest value for the customer through the lens of the organization.

Collaborates with squads / teams, technologies and architects across the organization to develop a deep understanding of the technologies and systems they support.

This is a Product Owner II / III range posting. The actual internal level / grade and compensation for this role will depend on the candidate’s geographic location, overall experience, and skill level.

Responsibilities

Accountable for collaboratively creating product vision and alignment with strategic priorities with stakeholders. Contributes to the development of the portfolio vision.

Communicates the vision as a product strategy to their squad / team and other squads / teams outside their portfolio & functional area as well as executive leadership.

• With the squad, accountable for developing and achieving product level KPIs. Manages product(s) with high degree of strategy, scope, and complexity.
• Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.
• Sets priorities and actively participates in squad / team quarterly planning. Contributes to priorities for and actively participates in portfolio quarterly planning.

Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.

• Participates in squad / team demos, retrospectives, and all other ceremonies.
• Works daily with the agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
• Leads IT and business leadership to align development and business goals and priorities while working with stakeholders and squad / team to remove roadblocks to execution.
• Monitors and maintains the product health.?Designs additional monitoring to support enhanced understanding of product health.

Proactively monitors impact of their product on others in the ecosystem.

• Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product. 1
• Drives alignment with stakeholders to understand the impact that their products' regulatory, compliance, and other industry constraints will have on other products in the portfolio.

Negotiates with internal and external squads / teams to set aligned priorities among squads / teams both within and outside the portfolio.

Qualifications

The ideal candidate will have

• A product mindset focused on the user experience and the definition of relevant objectives and key results (OKRs) .
• Multiple years of experience leveraging ServiceNow to support ITSM, Asset and Security process optimization
• Solid understanding of data management best practices and e xperience leveraging data to improve data quality and trust

In addition to

Advanced knowledge of Agile development methodologies as typically acquired through a Bachelor's degree in relevant field (business, computer science, humanities etc;

Master's degree preferred

• 7 years in business, technology, with a minimum of 5 years direct experience relevant to product management
• High level of proven business expertise needed to set clear priorities for product and understand business value impacts
• Develops strong stakeholder relationships and influencing across multiple organizational boundaries
• Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs
• Ability to lead varied audiences through census building
• Proven experience with Agile practices and expectations
• Comfortable with making decisions with some level of uncertainty
• Strong communication skills, both written and verbal
• Knowledge of insurance industry preferred
• Knowledge of relevant products and portfolio strongly preferred
• Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities

About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect.

Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years.

We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity.

To learn more about our commitment to diversity and inclusion please visit :

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

To learn more about our benefit offerings please visit :

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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